IT Support Specialist

horstgroup; Lancaster (Lancaster County); On-site; USD 45,000 - 65,000; Full time

Job summary

The Horst Group is seeking an IT Support Specialist to provide hands-on technical support to employees across our organization, helping maintain workstations, software, and phone systems to keep operations running smoothly.

You will be proactive, service-oriented, and eager to expand technical expertise in a collaborative environment, delivering timely resolutions and clear communication to end users in Lancaster, PA.

Qualifications

• Associate degree or higher in IT or related field preferred.
• Relevant certifications (CompTIA A+, Network+, Microsoft) are a plus.
• Strong troubleshooting and communication skills; customer service oriented.

Responsibilities

• Provide hands-on technical support to The Horst Group and affiliated units.
• Troubleshoot hardware, software, OS, and peripheral issues.
• Manage workstation imaging, deployment, and OS maintenance.
• Administer software deployment and updates.
• Support company phone systems and conferencing platforms.
• Document support activities and maintain records.
• Escalate complex issues as needed and coordinate with vendors.

Skills

Troubleshooting

Communication

Customer service

Problem-solving

Multitasking

Attention to detail

Education

Associate degree in IT or related field

Relevant certifications (CompTIA A+, Network+, Microsoft)

Job description

IT Support Specialist

Are you a customer-focused IT professional who enjoys solving problems, supporting end users, and making a meaningful impact across an organization? If so, we invite you to explore an exciting opportunity with The Horst Group.

We are seeking an IT Support Specialistto join our growing team. In this role, you will provide hands-on technical support to employees across our family of companies while helping drive technology initiatives that support our business goals. This position is ideal for someone who is proactive, service-oriented, and eager to expand their technical expertise in a collaborative environment.

Key Responsibilities

• Provide technical support and assistance to The Horst Group and its affiliated business units.
• Troubleshoot and resolve hardware, software, operating system, and peripheral-related issues.
• Manage workstation imaging, deployment, and operating system maintenance.
• Administer software deployment and updates.
• Support and maintain company phone systems and phone line services.
• Respond to help desk requests, diagnose issues, and provide timely resolutions or appropriate escalation.
• Provide support for conference room technology and meeting platforms.
• Assist with third-party application support and troubleshooting.
• Implement and support digital video streaming solutions.
• Apply system updates, patches, and security enhancements to end-user devices.
• Assist with IT asset inventory management, procurement, and equipment lifecycle processes.
• Document support activities and maintain accurate records.
• Perform additional duties and projects as assigned.

Qualifications

• Associate degree in Information Technology, Computer Support, or a related field preferred.
• Relevant technical certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication abilities.
• Exceptional customer service and interpersonal skills.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities effectively.

Why Join The Horst Group?

At The Horst Group, you'll have the opportunity to work in a collaborative and supportive environment where your contributions directly impact our employees and business operations. We are committed to investing in our team members through professional development opportunities, competitive compensation, and a comprehensive benefits package.

If you're passionate about technology, enjoy helping others, and are looking to grow your IT career with a respected organization, we'd love to hear from you.