IT Support Specialist (Part-Time)

Community Foundation for Greater Atlanta; Atlanta (GA); Hybrid; USD 41,000 - 48,000; Part time

Benefits offered by this job

Paid parking or MARTA pass

Wellness Rooms for mental health

Monthly employee engagement activities

Job summary

The Community Foundation for Greater Atlanta is seeking a Part-Time IT Support Specialist to help staff operate desktops, laptops, and conference systems reliably in a small-to-mid-size nonprofit office.

You will be the first point of contact for hardware, software, and connectivity issues, working closely with the IT Director to maintain secure, well-functioning technology in support of CFGA's mission.

Qualifications

• Associate's degree in Information Technology or equivalent hands-on experience.
• 1-2 years of desktop/helpdesk support experience in an office.
• Working knowledge of Windows and macOS, Microsoft 365, and common office hardware.
• Ability to explain technical issues in plain language.
• Ability to lift and move IT equipment (up to 25 lbs) as needed.

Responsibilities

• Provide first-line helpdesk support for hardware, software, printing, and connectivity issues via phone, email, and ticketing system.
• Set up and configure new employee workstations, accounts, and mobile devices; process equipment returns for departing staff.
• Perform routine maintenance, patching, and updates on desktops, laptops, and peripherals.
• Support audio/video and conferencing technology for meetings and events.
• Maintain accurate inventory of IT hardware, software licenses, and equipment assignments.
• Assist with basic user account administration in Active Directory/Microsoft 365 under IT policy guidance.
• Document recurring issues and resolutions to build out an internal knowledge base.
• Escalate complex technical issues to the Managing Director of IT or appropriate vendor/support partner.

Skills

Helpdesk experience

Customer service

Windows/macOS

Microsoft 365

Education

Associate's degree in Information Technology

Tools

Printers

Video conferencing equipment

Active Directory/Microsoft 365

Job description

Job Details: Job Location: 191 PEACHTREE STREET NE. SUITE 1000, ATLANTA, GA 30303, Position Type: Part Time, Education Level: 2 Year Degree, Job Category: Information Technology, Community Foundation for Greater Atlanta IT Support Specialist (Part-Time) POSITION: Part-Time, Non-Exempt (up to 25/hrs/week) DEPARTMENT: Information Technology REPORTS TO: Managing Director, Information Technology

About the Organization

A FOUNDATION BUILT ON GREATER ATLANTA'S FUTURE The Community Foundation for Greater Atlanta is one of the nation's largest community foundations, with over $1.7 billion in assets and more than seven decades of philanthropic leadership. Through grants, donor services, and civic partnerships, CFGA advances equity and opportunity across 23 counties in the Greater Atlanta region. Our Information Technology team enables that mission by ensuring the Foundation's systems, data, and applications operate with the rigor and reliability our work demands. We are seeking a Senior Applications & Data Analyst who brings technical depth and a collaborative spirit to help us build a more connected, data-informed organization.

What you'll do

The Part-Time IT Support Specialist provides frontline technical support to Community Foundation staff, ensuring reliable day-to-day operation of desktops, laptops, mobile devices, printers, conferencing systems, and general office technology. This role is the first point of contact for hardware, software, and connectivity issues, and works closely with the IT Director and other IT staff to maintain a secure, well-functioning technology environment for a small-to-mid-size nonprofit office.

Key Responsibilities

• Provide first-line helpdesk support for hardware, software, printing, and connectivity issues via phone, email, and ticketing system.
• Set up and configure new employee workstations, accounts, and mobile devices; process equipment returns for departing staff.
• Perform routine maintenance, patching, and updates on desktops, laptops, and peripherals.
• Support audio/video and conferencing technology for meetings and events.
• Maintain accurate inventory of IT hardware, software licenses, and equipment assignments.
• Assist with basic user account administration in Active Directory/Microsoft 365 under IT policy guidance.
• Document recurring issues and resolutions to build out an internal knowledge base.
• Escalate complex technical issues to the Managing Director of IT or appropriate vendor/support partner.
• Support basic conference room and office technology troubleshooting during business hours.

Qualifications

• Associate's degree in Information Technology or related field, or equivalent hands-on experience.
• 1-2 years of experience providing desktop/helpdesk support in an office environment.
• Working knowledge of Windows and/or macOS, Microsoft 365, and common office hardware (printers, scanners, video conferencing equipment).
• Strong customer service orientation and ability to explain technical issues in plain language.
• Ability to lift and move IT equipment (up to 25 lbs) as needed.
• Demonstrated success in building and maintaining constructive partnerships with colleagues.
• Commitment to the CFGA mission of equity and shared prosperity for all.
• Preferred CompTIA A+ certification or equivalent.
• Experience supporting a nonprofit or small-office environment.
• Basic familiarity with networking concepts (Wi‑Fi, VPN, printers/network shares).

How you work

• Analytical & Systems Thinking - Approaches problems with structured curiosity - models data flows, traces root causes, and designs solutions that hold over time.
• Stakeholder Partnership - Builds trust with finance, program, and grants staff by listening first. Speaks plainly about what systems can and cannot do.
• Technical Versatility - Spans infrastructure, applications, and analytics without losing depth in any - moving between a cloud console and a data model in the same afternoon.
• Proactive Improvement - Identifies process gaps before they become incidents. Brings a short-list of solutions, not just a problem statement.
• Mission Alignment - Understands that data accuracy and system reliability directly support CFGA's ability to serve Greater Atlanta communities.

Hybrid Schedule

The Community Foundation operates in a hybrid working environment with staff working in-office three days per week and the opportunity to work two days remote per week if in good standing.

Compensation & Benefits

To be determined based upon experience and qualifications within the anticipated hourly wage range of $30 - $35 per hour.

• Paid parking or a monthly MARTA pass
• Two Wellness Rooms for mental health with self-care items
• Fun monthly employee engagement activities

The Community Foundation for Greater Atlanta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Community Foundation for Greater Atlanta values diversity and inclusion; we honor the diverse needs, strengths, voices, and backgrounds of all individuals in our regional community.