Information Technology Support Specialist

PWT

Wilmington (NC)

On-site

USD 45,000 - 60,000

Full time

5 days ago

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Benefits offered by this job

Paid holidays

Vacation

Medical/Dental/Vision

Life and disability insurance

401k with match

HSA option

Job summary

PWT is seeking a full-time IT Support Specialist to resolve hardware and software issues in onsite and remote settings. The role requires strong communication, attention to detail, and a willingness to grow technically while supporting both office and manufacturing floors.

A successful candidate will manage user setups, credential resets in a hybrid AD/Entra environment, and work with vendors to maintain IT services. Must be able to read/write English and work in Wilmington, NC.

Qualifications

3+ years IT support or MSP/helpdesk experience.
Experience resolving hardware and software issues onsite and remotely.
Strong communication and documentation skills.
Ability to work in office and manufacturing floor environments.

Responsibilities

Provide onsite technical support for employees.
Provide remote technical support for employees at other North American facilities.
Perform credential resets within a hybrid AD/Entra environment.
Setup new user hardware and assist with IT onboarding/offboarding functions.
Identify, troubleshoot, resolve, and elevate issues related to computer hardware, software, and related equipment.
Identify, troubleshoot, resolve, and elevate issues related to local area network and VOIP equipment.
Monitor and resolve both onsite and remote tickets within an established ticketing system.
Document troubleshooting and resolution steps within an established ticketing system.
Work with vendors and service providers as needed.
Contribute to internal staff facing and IT knowledgebase articles.
Provide management reporting on systems, projects, and initiatives.
Maintain company assets, inventory, and supplies including procurement and decommissioning tasks.
Other duties as assigned and as necessary

Skills

Windows 10/11

Microsoft 365

Active Directory/Entra

Networking basics

Remote support

VOIP troubleshooting

Ticketing systems

Tools

ServiceNow

Job description

Pay Grade

Salary, Exempt

Location

On Site (Wilmington, NC)

Reports to

Senior Information Technology Manager

Job Description

PWT is seeking a full-time IT Support Specialist. The ideal candidate will need experience in resolving technical hardware and software issues in an onsite and remote support capacity. Strong communication skills and an aptitude for attention to detail are required to collaboratively work with team members. A successful candidate should have a desire to learn new skills and take on new challenges, as well as have a willingness to further their technical knowledge and pursue professional growth. Ability to work in both an office and manufacturing floor environment and be able to physically carry out equipment installations is required.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Provide onsite technical support and education for employees
Provide remote technical support and education for employees located in other North American facilities
Perform credential resets within a hybrid AD/Entra environment
Setup new user hardware and assist with IT onboarding/offboarding functions
Identify, troubleshoot, resolve, and elevate issues related to computer hardware, software, and related equipment
Identify, troubleshoot, resolve, and elevate issues related to local area network and VOIP equipment
Monitor and resolve both onsite and remote tickets within an established ticketing system
Document troubleshooting and resolution steps within an established ticketing system
Work with vendors and service providers as needed
Contribute to internal staff facing and IT knowledgebase articles
Provide management reporting on systems, projects, and initiatives
Maintain company assets, inventory, and supplies including procurement and decommissioning tasks
Other duties as assigned and as necessary

Competencies

Windows 10/11 Troubleshooting Experience
Proficiency in Microsoft 365 Products including Teams, SharePoint, Office
Basic understanding of Active Directory, Entra, Networking, and Server Administration
Understanding of Remote Control and Management Tools
Ticketing system experience (ServiceNow preferred)
Excellent organizational and documentation skills
Ability to communicate clearly and concisely, both orally and in writing
Ability to work autonomously and collaboratively to ensure work is being completed in an accurate and timely manner

Supervisory Responsibilities

None

Work Environment

Office setting, climate controlled
Manufacturing environment

Physical Demands

Must be able to work sitting or standing for prolonged periods of time

Travel Requirements

None

Required/Preferred Education And Experience

IT Support - 3 years (MSP/Helpdesk experience Preferred)

Additional Eligibility Requirements

Must be able to read and write in English

Work Authorization/security Clearance Requirements

Must be authorized to work in the US

Affirmative Action/EEO statement

PWT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits