IT Support Specialist-Onsite OKC, OK

APMEX, Inc.; Oklahoma City (OK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Short/Long Disability

Life Insurance

401K Company matches

Free Lunch every day

Tuition Reimbursement

College Debt Repayment

9 Paid Holidays

Paid Time Off with Sell Back

Birthday leave

Lunch and Learns

Job summary

Bullion International Group in downtown Oklahoma City is seeking an IT Support Specialist for an onsite role, Monday-Friday, 7:00am-4:00pm, with limited travel to North OKC and Edmond.

You will be the single point of contact for help desk intake, triage and resolution, troubleshooting Windows OS/hardware, deploying devices via Intune/Entra, and managing AD, Office 365, and printers. Collaborate with Systems Administration and support after-hours as needed.

Qualifications

• Two+ years in a help desk or IT support role required.
• Proficiency with Windows desktop OS and hardware, Office 365/Entra, AD, and MDM.
• Familiarity with ticketing systems and IT asset management.

Responsibilities

• Serve as the single point of contact for help desk intake; triage, own, and resolve front-line tickets.
• Troubleshoot Windows desktops, OS, apps, and peripherals.
• Image, configure, deploy, and retire devices using Intune/Entra and standard build.
• Maintain device management in AD, Office 365/Entra, Exchange; support antivirus.
• Perform scheduled updates and onboarding/provisioning per checklist.
• Build, ship, and maintain work-from-home kits and inventory.
• Support printers, scanners, and label printers and their systems.

Skills

Customer service

Ticketing

Troubleshooting

Attendance

Data privacy

Education

High school diploma or GED

Associate’s degree or technical coursework preferred

Tools

Entra/Intune

Microsoft 365

Exchange administration

Active Directory

Mobile Device Mgmt.

Anti-virus

Printer/Scanner/Label Printer

Asset Tracking

Jira Service Management

IP Phone Mgmt

Job description

We are seeking a local candidate for this role, and the position is located onsite downtown Oklahoma City, Oklahoma. Hours: 7:00am-4:00pm. Days: Monday-Friday. 5 days required in office with limited travel to our locations in North OKC and Edmond.

The day in the life of an IT Support Specialist

• Serve as the single point of contact for help desk intake; triage, own, and resolve front-line tickets across all departments and sites.
• Troubleshoot Windows desktop and laptop hardware, operating systems, business applications, and peripherals.
• Image, configure, deploy, and retire desktops, laptops, and mobile devices using Microsoft Intune/Entra and the company’s standard build.
• Manage Windows desktops, users, computers, and mobile devices.
• Handle user and device management in Active Directory, Office 365/Entra, Exchange, and anti-malware, within the scope delegated by the Systems Administration team.
• Perform scheduled system, firmware, and application updates for users.
• Execute onboarding provisioning and termination deprovisioning to the documented checklist, on the effective date.
• Build, ship, and recover work-from-home kits, and maintain kit component inventory.
• Build out, move, and decommission work stations across HQ, HQ2, and Broadway, including receiving, distribution center, coding, and scrap-metal stations.
• Support and standardize the printer, scanner, and label-printer fleet (Zebra and Dymo), including the shipping and receiving label systems.
• Maintain the I.T. asset register and manage support consumables: toner, label stock, cabling, docks, and peripherals.
• Maintain and publish facility and station notifications, including new-hire, termination, and station-change communications.
• Maintain assigned work areas and the help desk footprint to the company’s 5S standard.
• Maintain system documentation and user manuals, and support the implementation and testing of new systems.
• Collaborate with other departments.
• Escalate server, network, security platform, and application issues to the Systems Administration team with reproduction steps and diagnostics attached.
• Research and advocate new technologies.
• Provide assistance to I.T. Operations as needed, including scheduled after-hours or weekend work for station cutovers and facility projects.

Additional Qualities of an IT Support Specialist

• Strong customer service skills
• Ticketing and documentation skills
• Sound troubleshooting method: reproduce, isolate, resolve, document
• Dependable attendance, punctuality, and follow-through
• Discretion with employee data and physical security information
• Physically able to perform station build-outs and equipment moves as described under Physical Demands

About Bullion International Group

Bullion International Group is a global leader in precious metals, bringing together industry-leading brands, advanced technology, and decades of expertise. As the parent company of APMEX, OneGold, MTB, GOLD AVENUE, and more, we provide integrated solutions across minting, vaulting, wholesale, and retail markets. We make precious metals more accessible to a wider range of investors and collectors, securing financial prosperity with durable assets that protect against the uncertainties of tomorrow’s economy.

Qualifications

Education

• High school diploma or GED required.
• Associate’s degree or completed technical coursework in information technology or a related field preferred.
• Equivalent hands‑on experience accepted in place of formal education.

Experience

• Two or more years in a help desk, desktop support, or I.T. support role is required.
• The candidate will work with the systems listed below and become familiar with this field's concepts, best practices, and procedures.
  • Windows Desktop OS
  • Desktop Hardware
  • Entra/Intune
  • Microsoft 365 and Exchange administration
  • Active Directory
  • Mobile Device Mgmt.
  • Anti‑virus Support and Management
  • Printer, Scanner and Thermal Label Printer Support (Zebra/Dymo)
  • Asset Tracking
  • Jira Service Management or comparable ticketing platform
  • IP Phone Mgmt

Certificates And Licenses

• A+ (preferred)
• Microsoft 365 Certified: Fundamentals or Modern Desktop Administrator Associate (preferred)
• Net + (a plus)
• MCP (a plus)

Other Requirements

• Valid driver’s license required for local travel between company facilities.

Physical Demands

• Stand/Walk/Sit‑Frequently
• Lift/Carry- Up to 50lbs- Frequently
• Lift/Carry- 51-100 lbs- Occasionally
• Push/Pull- Up to 35lbs- Frequently
• Push/Pull- 36-100 lbs- Occasionally
• Reach Outward‑Frequently
• Reach Above Shoulder‑Frequently
• Climb/Crawl‑Occasionally
• Squat, Kneel or Bend‑Frequently

At B.I.G., our employees have access to extraordinary benefits including:

• Medical, Dental, and Vision
• Short Term Disability & Long-Term Disability
• Life Insurance
• 401K (Company matches!)
• Free Lunch every day
• Tuition Reimbursement
• College Debt Repayment
• 9 Paid Holidays
• Paid Time Off with Sell Back Option
• Paid Day off for your Birthday
• Lunch and Learns