IT Support Specialist — Onsite Albuquerque, Great Benefits

Socket.dev; Albuquerque (NM); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO 184 hrs first year

Sick time 72 hrs first year

Medical plans PPO/HDHP, Dental, Vision

403(b) with matching

Life/AD&D/LTD insurance

Wellness program

Supplemental insurance options

Insurance discounts (home/auto/renters

Cell phone discounts

Job summary

DCI Donor Services (DCIDS) is hiring an IT Support Specialist to manage laptops, servers, networks, and applications onsite in Albuquerque, NM. You will serve as the first point of contact for software and hardware issues and help maintain IT operations to support life-saving work.

The ideal candidate has 3+ years of hands-on IT experience, strong Windows/Office skills, and familiarity with Office 365 administration, Active Directory, and networking.

Qualifications

• IT related associates degree or equivalent work experience.
• 3+ years hands-on IT experience supporting servers, desktops, laptops, and systems in a business environment.
• 3+ years of experience installing, configuring, and troubleshooting PC and server operating systems (MS Windows, Office).
• Office 365 Administration (Exchange, SharePoint, Teams, Azure Active Directory)
• IP Networking Knowledge (VLANS, subnets, routing)
• Administering enterprise level Anti-Virus systems
• Administering Windows updates
• Build and deploy images for computer deployment
• Active Directory (security, group policy, federation)
• Relevant IT related certifications are preferred
• Advanced knowledge of Microsoft operating systems, office applications, and Active Directory.

Responsibilities

• Fields and prioritizes multiple Help Desk requests, creates, and closes out tickets, and documents solutions.
• Assists in the administration, contracts, licensing, and inventory of laptops, applications, servers, networks, and technical systems of DCIDS.
• Acts as a resource and engages DCIDS staff in developing and implementing application and technological process changes at a staff level.
• Provides individual and group instruction or training, as needed.
• Maintains a working knowledge of industry standards to recommend and update information systems policies, procedures, diagrams, and documentation.
• Provides excellent customer service to all staff and works without direct supervision to handle internal customer issues.
• Performs other duties as assigned.

Skills

IT operations

Help desk

Windows OS

Office 365 Admin

Networking

Education

Associate degree in IT or equivalent

Tools

Active Directory

Azure AD

Job description

DCI Donor Services (DCIDS) is hiring an IT Support Specialist to manage laptops, servers, networks, and applications onsite in Albuquerque, NM. You will serve as the first point of contact for software and hardware issues and help maintain IT operations to support life-saving work.

The ideal candidate has 3+ years of hands-on IT experience, strong Windows/Office skills, and familiarity with Office 365 administration, Active Directory, and networking.