IT Support Specialist

DCI Donor Services, Inc.; Albuquerque (NM); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

PTO and sick time

Comprehensive medical plans

Dental and vision coverage

403(b) plan with company match

Life/AD&D and long-term disability

Wellness program

Discounts on insurance products

Cell phone discounts

Vaccination policy support

Job summary

DCI Donor Services, Inc. is seeking a dynamic IT Support Specialist to join our Albuquerque team. This role supports laptops, applications, servers, networks, and technical systems, serving as the first point of contact for software and hardware help.

Ideal candidates have 3+ years of hands-on IT experience, expertise with Windows OS, Office 365 administration, and Active Directory. On-site employment with strong customer service and problem-solving skills preferred.

Qualifications

• IT-related associates degree or equivalent work experience.
• 3+ years hands-on IT experience supporting servers, desktops, laptops, and systems in a business environment.
• 3+ years installing, configuring, and troubleshooting PC and server operating systems (MS Windows, Office).
• Experience in Windows OS, Office 365 Admin (Exchange, SharePoint, Teams, Azure AD) and Windows Server 2012-2019 preferred.
• Technical service, IP networking (VLANS, subnets, routing), AD security and policy, antivirus administration, Windows updates, imaging for deployment.
• Relevant IT certifications preferred; strong knowledge of Microsoft OS, Office apps, and AD; general network/server administration.

Responsibilities

• Fields and prioritizes multiple Help Desk requests, creates, and closes out tickets, and documents solutions.
• Assists in the administration, contracts, licensing, and inventory of laptops, applications, servers, networks, and technical systems of DCIDS.
• Acts as a resource and engages DCIDS staff in developing and implementing application and technological process changes at a staff level.
• Provides individual and group instruction or training, as needed.
• Maintains a working knowledge of industry standards to recommend and update information systems policies, procedures, diagrams, and documentation.
• Provides excellent customer service to all staff and works without direct supervision to handle internal customer issues.
• Performs other duties as assigned.

Skills

Help desk support

Customer service

Troubleshooting

Windows OS knowledge

Office 365 Administration

Active Directory

Networking basics

Imaging and deployment

Documentation

Education

Information technology related associates degree or equivalent

Tools

Windows Server 2012-2019

Office 365 Administration

Azure Active Directory

Enterprise antivirus administration

Job description

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking an IT Support Specialist. The IT Support Specialist is responsible for ongoing operation, support, and improvement of laptops, applications, servers, networks, and technical systems of DCIDS. Serves as a first point of contact for users needing assistance with software and hardware. This position will be onsite in Albuquerque, NM.

Company Overview And Mission

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: Sierra Donor Services – New Mexico, Sierra Donor Services - California, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key Responsibilities This Position Will Perform Include

• Fields and prioritizes multiple Help Desk requests, creates, and closes out tickets, and documents solutions.
• Assists in the administration, contracts, licensing, and inventory of laptops, applications, servers, networks, and technical systems of DCIDS.
• Acts as a resource and engages DCIDS staff in developing and implementing application and technological process changes at a staff level.
• Provides individual and group instruction or training, as needed.
• Maintains a working knowledge of industry standards to recommend and update information systems policies, procedures, diagrams, and documentation.
• Provides excellent customer service to all staff and works without direct supervision to handle internal customer issues.
• Performs other duties as assigned.

The Ideal Candidate Will Have

• Information Technology related associates degree or equivalent work experience.

• 3+ years hands on IT experience supporting servers, desktops, laptops, and systems in a business environment.
• 3+ years of experience installing, configuring, and troubleshooting PC and server operating systems (MS Windows, Office).
• Prior experience in the following areas preferred:
• Installing, configuring, and troubleshooting Windows operating systems
• Office 365 Administration (Exchange, SharePoint, Teams, Azure Active Directory)
• 2012-2019 Windows Server
• Technical service experience
• IP Networking Knowledge (VLANS, subnets, routing)
• Administering enterprise level Anti-Virus systems
• Administering Windows updates
• Build and deploy images for computer deployment
• Active Directory (security, group policy, federation)
• Relevant IT related certifications are preferred
• Advanced knowledge of Microsoft operating systems, office applications, and Active Directory. General knowledge of network, server, and visualization administration.

We Offer a Competitive Compensation Package Including

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
• New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.