IT Support Specialist

Socket.dev; Albuquerque (NM); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO 184 hrs first year

Sick time 72 hrs first year

Medical plans PPO/HDHP, Dental, Vision

403(b) with matching

Life/AD&D/LTD insurance

Wellness program

Supplemental insurance options

Insurance discounts (home/auto/renters

Cell phone discounts

Job summary

DCI Donor Services (DCIDS) is hiring an IT Support Specialist to manage laptops, servers, networks, and applications onsite in Albuquerque, NM. You will serve as the first point of contact for software and hardware issues and help maintain IT operations to support life-saving work.

The ideal candidate has 3+ years of hands-on IT experience, strong Windows/Office skills, and familiarity with Office 365 administration, Active Directory, and networking.

Qualifications

• IT related associates degree or equivalent work experience.
• 3+ years hands-on IT experience supporting servers, desktops, laptops, and systems in a business environment.
• 3+ years of experience installing, configuring, and troubleshooting PC and server operating systems (MS Windows, Office).
• Office 365 Administration (Exchange, SharePoint, Teams, Azure Active Directory)
• IP Networking Knowledge (VLANS, subnets, routing)
• Administering enterprise level Anti-Virus systems
• Administering Windows updates
• Build and deploy images for computer deployment
• Active Directory (security, group policy, federation)
• Relevant IT related certifications are preferred
• Advanced knowledge of Microsoft operating systems, office applications, and Active Directory.

Responsibilities

• Fields and prioritizes multiple Help Desk requests, creates, and closes out tickets, and documents solutions.
• Assists in the administration, contracts, licensing, and inventory of laptops, applications, servers, networks, and technical systems of DCIDS.
• Acts as a resource and engages DCIDS staff in developing and implementing application and technological process changes at a staff level.
• Provides individual and group instruction or training, as needed.
• Maintains a working knowledge of industry standards to recommend and update information systems policies, procedures, diagrams, and documentation.
• Provides excellent customer service to all staff and works without direct supervision to handle internal customer issues.
• Performs other duties as assigned.

Skills

IT operations

Help desk

Windows OS

Office 365 Admin

Networking

Education

Associate degree in IT or equivalent

Tools

Active Directory

Azure AD

Job description

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking an IT Support Specialist. The IT Support Specialist is responsible for ongoing operation, support, and improvement of laptops, applications, servers, networks, and technical systems of DCIDS. Serves as a first point of contact for users needing assistance with software and hardware. This position will be onsite in Albuquerque, NM.

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: Sierra Donor Services – New Mexico, Sierra Donor Services - California, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

1. Fields and prioritizes multiple Help Desk requests, creates, and closes out tickets, and documents solutions.

1. Assists in the administration, contracts, licensing, and inventory of laptops, applications, servers, networks, and technical systems of DCIDS.

1. Acts as a resource and engages DCIDS staff in developing and implementing application and technological process changes at a staff level.

1. Provides individual and group instruction or training, as needed.

1. Maintains a working knowledge of industry standards to recommend and update information systems policies, procedures, diagrams, and documentation.

1. Provides excellent customer service to all staff and works without direct supervision to handle internal customer issues.

1. Performs other duties as assigned.

The ideal candidate will have:

• Information Technology related associates degree or equivalent work experience.

• 3+ years hands on IT experience supporting servers, desktops, laptops, and systems in a business environment.
• 3+ years of experience installing, configuring, and troubleshooting PC and server operating systems (MS Windows, Office).
• Prior experience in the following areas preferred:
  • Installing, configuring, and troubleshooting Windows operating systems
  • Office 365 Administration (Exchange, SharePoint, Teams, Azure Active Directory)
  • 2012-2019 Windows Server
  • Technical service experience
  • IP Networking Knowledge (VLANS, subnets, routing)
  • Administering enterprise level Anti-Virus systems
  • Administering Windows updates
  • Build and deploy images for computer deployment
  • Active Directory (security, group policy, federation)
• Relevant IT related certifications are preferred
• Advanced knowledge of Microsoft operating systems, office applications, and Active Directory. General knowledge of network, server, and visualization administration.

We offer a competitive compensation package including:

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

DCIDS is an EOE/AA employer – M/F/Vet/Disability.