IT Support Specialist - Onboarding & 1st-Line IT Helpdesk

Best Egg; Wilmington (DE); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

401k with company match

Paid time off

Health plans (medical, dental, vision)

Flexible Spending Accounts

Life insurance

Identity theft protection

Job summary

Best Egg, a Barclays company, is seeking an IT Support Specialist to support internal users and ensure SLAs are met. You will onboard new users, configure devices via MDM, and manage hardware and printers. The role focuses on delivering reliable IT support in a fast-paced environment.

Ideal candidates have 2–4 years in desktop support, familiarity with Office 365, Azure, Slack, and ticketing systems such as JSM or ServiceNow. Delaware-based, hourly compensation offered.

Qualifications

• Associate degree in Computer Information Technology or equivalent experience
• 2–4 years desktop support experience
• 2–4 years of experience in cloud environment tech stack (Office 365, Azure, Slack)
• 2–4 years using ticketing systems (JSM, ServiceNow)

Responsibilities

• Support workstations by handling internal user requests
• Manage Service Desk tickets and ensure SLAs are met
• Analyze and troubleshoot technical issues via tickets, emails, calls
• Monitor, track, and document tickets for timely resolution
• Onboard new employees; set up devices and access accounts
• Maintain asset inventory of hardware and software
• Setup and maintain video conferencing for users and rooms
• Escalate issues and coordinate with vendors when needed
• Document processes and solutions; act as escalation point

Job description

Best Egg, a Barclays company, is seeking an IT Support Specialist to support internal users and ensure SLAs are met. You will onboard new users, configure devices via MDM, and manage hardware and printers. The role focuses on delivering reliable IT support in a fast-paced environment.

Ideal candidates have 2–4 years in desktop support, familiarity with Office 365, Azure, Slack, and ticketing systems such as JSM or ServiceNow. Delaware-based, hourly compensation offered.