IT Support Specialist - On-Site & Remote Helpdesk

Haviland-Broadband; Haviland (KS); On-site; USD 42,000 - 62,000; Full time

Job summary

Haviland-Broadband is seeking a frontline IT Support Technician to assist business clients with hardware, software, and networking issues. You will handle on-site and remote troubleshooting, setup equipment, and maintain strong client communication to meet SLAs.

Ideal candidates live near Haviland, KS and bring solid troubleshooting skills, professional demeanor, and a proactive approach to incident resolution. This role emphasizes accuracy and teamwork.

Qualifications

• Respond to client technical issues and tickets, providing Level 1 support.
• Diagnose problems over the phone, email, or in-person visits.
• Document solutions and time spent on tasks for SLA tracking.
• Follow safety and security protocols in client environments.

Responsibilities

• Serve as initial contact for client technical issues.
• Diagnose and resolve Level 1 issues promptly.
• Escalate to Tier 2/3 when needed.
• Assist with device setup and basic network tasks.

Skills

Customer service

Communication

Remote support

Education

High school diploma or equivalent

Tools

Remote Desktop Tools

Hardware Diagnostics

Job description

Haviland-Broadband is seeking a frontline IT Support Technician to assist business clients with hardware, software, and networking issues. You will handle on-site and remote troubleshooting, setup equipment, and maintain strong client communication to meet SLAs.

Ideal candidates live near Haviland, KS and bring solid troubleshooting skills, professional demeanor, and a proactive approach to incident resolution. This role emphasizes accuracy and teamwork.