IT Support Specialist — On-Site & Field Tech Across NC

Talentify; Greensboro (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) Retirement plan

Health Insurance

Dental Insurance

Vision Insurance

Flexible spending account

Health savings account

Paid time off

Holiday Pay

Employee Assistance Program

Life Insurance

Short Term Disability

Long Term Disability

Pet Insurance

Milestone Bonus Program

Benefits information available

Job summary

Join EmergeOrtho as an IT Support Specialist, providing remote and on-site IT support to providers and staff across the Triad region of North Carolina. Your home base will be the Northline Avenue office, with travel between multiple locations to keep systems running smoothly.

You will handle user access, asset records, procurement processes, and cybersecurity monitoring while delivering high-quality customer service in a fast-paced healthcare environment.

Qualifications

• 2-year AAS degree in Information Technology, or the equivalent
• Minimum of one year of experience in providing IT Service Desk or Help Desk support
• Skill in analyzing, diagnosing, and resolving software and hardware problems and their interrelationships with available tools
• Strong communication skills, both written and verbal, to effectively assist users remotely
• Experience in a medical office environment is preferred
• Ability to adapt to rapidly developing and changing technology
• Ability to work in a fast-paced environment and prioritize multiple tasks and demands

Responsibilities

• Interface with providers and staff members to troubleshoot hardware and software problems
• Create, update, and deactivate user accounts for onboarding, offboarding, leave of absence, departmental transfers and other reasons as needed
• Ensure access permissions align with organizational policies and security standards
• Coordinate with HR and department managers to validate access needs
• Assist in password or login problems with corporate applications and systems
• Participate in the testing and evaluation of new applications and processes
• Track and maintain IT asset records including procurement, assignment, permissions, and decommissioning
• Assist with asset audits and inventory reconciliation
• Process IT purchase orders and track invoices
• Monitor payment statuses and coordinate with vendors and finance teams
• Maintain records of IT contracts, subscriptions, and renewal timelines
• Troubleshoot network connectivity issues, including Wi‑Fi, VPN, and remote access
• Maintain accurate records of incidents, resolutions, and knowledge base articles
• Monitor systems for signs of unauthorized access, malware, or other threats
• Participate in incident triage and escalation, notifying the CIO when necessary
• Support forensic investigations by collecting and documenting incident details
• Assist in deploying and maintaining security tools such as firewalls, and endpoint detection systems
• Ensure adherence to EmergeOrtho's IT governance and security standards
• Support audits and cyber insurance documentation, including breach summaries and remediation steps
• Work closely with other IT team members to resolve complex issues and share knowledge
• Participate in business-wide meetings, providing insight and recommendations for technical duties performed
• Deliver exceptional customer service, ensuring a positive experience

Skills

IT service desk

Customer service

Communication

Cybersecurity awareness

Problem solving

Education

2-year AAS degree in Information Technology

Tools

Firewalls

Endpoint protection

VPN

Procurement processes

Job description

Join EmergeOrtho as an IT Support Specialist, providing remote and on-site IT support to providers and staff across the Triad region of North Carolina. Your home base will be the Northline Avenue office, with travel between multiple locations to keep systems running smoothly.

You will handle user access, asset records, procurement processes, and cybersecurity monitoring while delivering high-quality customer service in a fast-paced healthcare environment.