IT Support Specialist

Entertimeonline; Durham (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

EmergeOrtho in North Carolina is seeking an IT Support Specialist to provide on-site, customer-focused technical support for providers and staff in the Triangle Region. The role involves routine help-desk tasks, hardware and software troubleshooting, and contributing to efficient resource use.

Responsibilities include creating support tickets, installing software, analyzing logs for trends, testing new applications, and assisting with password issues.

Qualifications

• 2-year AAS degree in Information Technology or the equivalent.
• Minimum 2 years of experience in a medical office environment preferred.
• Knowledge of troubleshooting hardware and software.
• Knowledge of client/server concepts.
• Knowledge of networking design concepts.

Responsibilities

• Interface with providers and staff to troubleshoot hardware and software problems.
• Create support trouble tickets for all issues.
• Install and configure software and computer systems.
• Analyze records and logs to spot trends and issues.
• Support the implementation of new solutions and applications.
• Assist with password or login problems and participate in meetings.

Skills

IT support

Hardware troubleshooting

Customer service

Networking basics

Server concepts

Windows basics

Education

AAS in Information Technology

Tools

Active Directory

VPN

Help desk software

Job description

• Job Category Non-Clinical
• Employee Type Full-Time
• Manage Others No

Description

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Corporate team is looking for an IT Support Specialist to join us on-site in our Triangle Region. The IT Support Specialist provides customer service-focused technical support to medical physicians and staff members at EmergeOrtho. The IT Support Specialist performs routine technical duties associated with service desk support, server, and networking client-side troubleshooting. The IT Support Specialist provides technical assistance to our Providers and team members to resolve problems and encourage more efficient utilization of resources.

Kick off 2027 with a new opportunity!

• Our desired start date for this position is Monday, January 4, 2027.

Requirements

Qualifications and Experience

• 2-year AAS degree in Information Technology, or the equivalent
• Minimum of 2 years of experience in a medical office environment is preferred
• Knowledge of troubleshooting techniques on hardware and software (e.g., personal computer, network, communications equipment, etc.)
• Skill in analyzing, diagnosing, and resolving software and hardware problems and their inter-relationships with available tools (e.g., personal computer and peripherals, network equipment, communications equipment, etc.)
• Knowledge of client/server system concepts
• Knowledge of networking design concepts
• Ability to install and configure computer equipment (e.g., computer, network, communications, etc.)
• Ability to adapt to rapidly developing and changing technology
• Ability to work in a fast-paced environment and prioritize multiple tasks and demands
• Ability to maintain composure when confronted with stressful situations
• Ability to establish and maintain effective working relationships with co-workers and providers
• Excellent interpersonal and communication skills

Responsibilities include but are not limited to, the following

• Interface with providers and staff members to troubleshoot hardware and software problems
• Create support trouble tickets for all support-related issues
• Install and configure software and computer systems
• Analyze records and logs to spot underlying trends and issues
• Support the implementation of new solutions and applications
• Participate in the testing and evaluation of new applications and processes
• Assist in password or login problems with corporate applications and systems
• Participate in business-wide meetings, providing insight and recommendations for technical duties performed

Other

• Follows all applicable department and practice policies and procedures
• Participates in professional development activities and maintains professional affiliations
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions
• Maintains reliable attendance consistent with operational needs and job requirements
• Complies with all applicable federal, state, and local laws, regulations, accreditation standards, and organizational policies related to patient care, privacy, safety, and workplace conduct.
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

From the mountains to the coast, EmergeOrtho is North Carolina’s & South Carolina's premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 2 nd in the country, EmergeOrtho’s medical team includes upwards of 190 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information.

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminatebased onrace, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.

Note: Available benefits based on hours worked per week.