IT Support Specialist On Site

Kraft & Kennedy; Chicago (IL); Presencial; USD 55.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

HSA

Life insurance

Long-term disability

401k with company match

Phone reimbursement

Holidays/vacation/sick days

Training on the latest technologies

Descripción de la vacante

Kraft Kennedy's Support Practice Group is seeking a full-time Desktop Support Specialist on site in the Chicago area. The role reports to a Team Leader and collaborates with a diverse technical staff to resolve client issues, perform on-site visits, and support Windows Server and Exchange environments.

The schedule is Sunday through Thursday, 8:30 am to 5:30 pm CT. The base pay ranges from $55,000 to $65,000, with potential bonuses.

Formación

• Bachelor's Degree in IT or 3+ years related experience.
• Strong customer service and communication skills.
• Organized, detail oriented with good follow-up.
• Strong problem solving and technical troubleshooting skills.
• Experience with Windows Server and Exchange preferred.
• Experience with server/network administration, software deployment and MS Office.
• Some experience with Windows desktops and virtualization/storage.

Responsabilidades

• Provide support to nationwide clients via remote connections and on-site visits.
• Assist end users and IT staff with a broad range of issues.
• Escalate issues and work with vendors and teammates for resolution.
• Perform Root Cause Analysis on complex client issues.
• Contribute to internal projects to grow the Support Practice Group.
• Provide regional on-site client support as needed.

Conocimientos

Windows Server

Exchange

Customer Service

Troubleshooting

MCSE certification

Educación

Bachelor's Degree in IT

3+ years related experience

Herramientas

Hyper-V

Storage systems

MS Office

Descripción del empleo

The Support Practice Group of Kraft Kennedy is seeking applicants for full- time position on site Desktop Support Specialist

The schedule is

Sunday through Thursday 8:30 am to 5:30 pm central time

You must be located in the Chicago area to be considered for this position.

The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy's Managed Services offering.

This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.

Responsibilities

• Provide support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
• Provide on-site assistance to clients.
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
• Provide regional local on-site client support, as necessary.

The base pay for this position has a salary range of $55,000 to $65,000. The actual salary offer will take in to account a wide range of factors including the individual's qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions.

• Bachelor's Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized and detail oriented, with a high degree of accuracy and follow up.
• Strong problem solving and technical troubleshooting skills.
• Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
• Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory.
• Some combined industry experience with Windows desktops.
• Virtualization and storage experience strongly preferred.
• MCSE and/or related technical certifications are strongly preferred.

Why join us?

• Family oriented team environment with strong emphasis on work life balance
• Medical, dental, HSA, life and long-term disability insurance
• 401k with company match
• Phone reimbursement
• Holidays/vacation/sick days
• Training on the latest technologies

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.