IT Support Specialist On Site

Kraft & Kennedy, Inc.; Chicago (IL); Presencial; USD 55.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

HSA

Life insurance

Long-term disability insurance

401k with company match

Phone reimbursement

Paid holidays

Descripción de la vacante

Kraft Kennedy is seeking a full-time on-site Desktop Support Specialist in the Chicago area. The role supports a diverse set of clients through on-site and remote help, reporting to a Team Leader within the Support Practice Group.

Responsibilities include handling end-user issues, server and network concerns, virtualization, and storage, with an emphasis on customer service, troubleshooting, and collaboration with vendors. Competitive salary and benefits offered.

Formación

• Bachelor's Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized and detail oriented, with a high degree of accuracy and follow up.
• Strong problem solving and technical troubleshooting skills.
• Experience supporting Windows Server and Exchange infrastructure is preferred.
• Experience with server and network administration, software deployment and document management is preferred.
• Some combined industry experience with Windows desktops.
• Virtualization and storage experience strongly preferred.
• MCSE and/or related technical certifications are strongly preferred.

Responsabilidades

• Provide support to geographically diverse nationwide clients using remote connections, ticketing system, monitoring consoles, and more.
• Provide on-site assistance to clients.
• Assist users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking, and security issues.
• Escalate issues and coordinate with third-party vendors and team members to resolve complex client issues.
• Initiate Root Cause Analysis (RCA) on complex client issues for one-time resolutions.
• Contribute to internal projects to grow the Support Practice Group.
• Provide regional on-site client support as necessary.

Conocimientos

Customer service

Communication

Problem solving

Technical troubleshooting

Organizational skills

Educación

Bachelor's Degree in IT or related field

3+ years relevant work experience

Herramientas

Windows Server

Exchange

MS Office

Virtualization

Storage

Descripción del empleo

The Support Practice Group of Kraft Kennedy is seeking applicants for full- time position on site Desktop Support Specialist

The schedule is

Sunday through Thursday 8:30 am to 5:30 pm central time

You must be located in the Chicago area to be considered for this position.

The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy's Managed Services offering.

This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.

Responsibilities

• Provide support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more
• Provide on-site assistance to clients
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group
• Provide regional local on-site client support, as necessary

The base pay for this position has a salary range of $55,000 to $65,000. The actual salary offer will take in to account a wide range of factors including the individual's qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions.

Requirements

• Bachelor's Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree
• Strong customer service and communication skills
• Very organized and detail oriented, with a high degree of accuracy and follow up
• Strong problem solving and technical troubleshooting skills
• Experience supporting environments with Windows Server and Exchange infrastructure is preferred
• Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory
• Some combined industry experience with Windows desktops
• Virtualization and storage experience strongly preferred
• MCSE and/or related technical certifications are strongly preferred

Benefits

• Family oriented team environment with strong emphasis on work life balance
• Medical, dental, HSA, life and long-term disability insurance
• 401k with company match
• Phone reimbursement
• Holidays/vacation/sick days
• Training on the latest technologies

Why join us?

• Family oriented team environment with strong emphasis on work life balance
• Medical, dental, HSA, life and long-term disability insurance
• 401k with company match
• Phone reimbursement
• Holidays/vacation/sick days
• Training on the latest technologies

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.