IT Support Specialist - O365 & Cloud Admin

Slate Auto; Warsaw (IN); On-site; USD 45,000 - 70,000; Full time

Job summary

Slate seeks an energetic IT Support Specialist to provide desktop, mobile, and user support at our Warsaw, IN facility and for remote users. You will help ensure system reliability, security, and compliance while delivering excellent customer service.

The ideal candidate has 2+ years in a corporate helpdesk environment, strong Microsoft 365 and Azure AD experience, and a passion for documenting processes and improving IT workflows. This role reports to the IT Services Manager.

Qualifications

• Bachelor’s degree preferred; equivalent combination of education and relevant work experience will be considered.
• 2+ years as a Helpdesk, Desktop Support, or Systems Admin role in a corporate service desk environment.
• 1+ years as a Microsoft Administrator in an O365 cloud environment.
• Expert familiarity with ticketing systems and remote support tools.
• Experience managing devices within the Microsoft 365 environment.

Responsibilities

• Provide technical support in Jira Service Desk for hardware and software issues.
• Install, configure, and maintain computer hardware components such as CPUs, RAM, hard drives, and NICs.
• Maintain an accurate inventory of IT assets, including hardware and software.
• Install, upgrade, and configure operating systems, software applications, and device drivers.
• Identify and resolve basic network connectivity issues, including LAN cables, switches, and routers.
• Provide remote support via remote desktop tools, phone, or email.
• Create and update documentation, user manuals, and knowledge base articles.
• Diagnose hardware and software problems using diagnostic tools and problem-solving techniques.
• Perform system updates, patches, and backups to ensure reliability and security.
• Focus on process improvement and ensure IT practices are followed.

Skills

IT Helpdesk

Windows & macOS

Microsoft 365

Azure AD

Remote support

Hardware maintenance

Networking basics

Documentation

Education

Bachelor’s degree or equivalent

Tools

Jira Service Desk

SharePoint

Exchange

Teams

OneDrive

Azure AD

Job description

Slate seeks an energetic IT Support Specialist to provide desktop, mobile, and user support at our Warsaw, IN facility and for remote users. You will help ensure system reliability, security, and compliance while delivering excellent customer service.

The ideal candidate has 2+ years in a corporate helpdesk environment, strong Microsoft 365 and Azure AD experience, and a passion for documenting processes and improving IT workflows. This role reports to the IT Services Manager.