IT Support

KERSIA; City of Saratoga Springs (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

KERSIA in Saratoga Springs, NY seeks an IT Support Specialist to maintain workstation devices, manage Microsoft 365 services, user accounts, and business applications. You will collaborate with users across sites to resolve issues, deliver strong customer service, and assist with IT projects and continuous service improvements.

The role emphasizes troubleshooting, onboarding/offboarding activities, and adherence to IT security standards while expanding knowledge across workplace technologies and

Qualifications

• Strong troubleshooting skills and customer-focused approach.
• Willingness to develop technical knowledge across workplace technologies and Microsoft cloud services.
• Ability to support across multiple sites and coordinate with vendors.

Responsibilities

• Provide technical support to users across the group.
• Troubleshoot workstation, laptop, peripheral and software issues.
• Support Microsoft 365 services, including user administration.
• Manage user accounts, permissions and group memberships within Active Directory and Microsoft Entra ID.
• Deploy, configure and support devices using Microsoft Intune.
• Install, configure and maintain business applications and software packages.
• Support SharePoint Online and other Microsoft 365 collaboration platforms.
• Assist with onboarding and offboarding activities, including user account creation, device provisioning and access management.
• Log, manage and resolve incidents and service requests using the IT service management platform.
• Work with third-party vendors and service providers where required.
• Contribute to IT projects related to Intune, SharePoint, system improvements, and technology rollouts.
• Maintain accurate documentation of systems, processes and support activities.
• Ensure IT policies, procedures and security standards are followed.

Skills

Troubleshooting

Customer service

Microsoft 365

Active Directory

Intune

SharePoint

Incident management

Tools

SharePoint Online

Intune Console

Microsoft Entra ID

Job description

Job role:

The role is responsible for supporting and maintaining workstation devices, Microsoft 365 services, user accounts, business applications and related IT systems. The successful candidate will work closely with users across multiple sites to resolve technical issues, deliver excellent customer service and assist with the implementation of IT projects and continuous service improvements.

This position would suit a motivated individual with strong troubleshooting skills, a customer-focused approach, and a willingness to develop their technical knowledge across workplace technologies and Microsoft cloud services.

Key Responsibilities

• Provide technical support to users across the group.
• Troubleshoot and resolve workstation, laptop, peripheral and software-related issues.
• Support Microsoft 365 services, including user administration and collaboration tools.
• Manage user accounts, permissions and group memberships within Active Directory and Microsoft Entra ID.
• Deploy, configure and support devices using Microsoft Intune.
• Install, configure and maintain business applications and software packages.
• Support SharePoint Online and other Microsoft 365 collaboration platforms.
• Assist with onboarding and offboarding activities, including user account creation, device provisioning and access management.
• Log, manage and resolve incidents and service requests using the IT service management platform.
• Work with third-party vendors and service providers where required.
• Contribute to IT projects related to Intune, SharePoint, system improvements, and technology rollouts.
• Maintain accurate documentation of systems, processes and support activities.
• Ensure IT policies, procedures and security standards are followed.