IT Support

Kersia Group; City of Saratoga Springs (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The Kersia Group is seeking an IT Support professional to maintain workstation devices, Microsoft 365 services, user accounts, and business applications. You will work with users across multiple sites to resolve technical issues and deliver excellent customer service.

You will develop your technical knowledge across workplace technologies and Microsoft cloud services, supporting Intune, SharePoint Online, and collaboration tools while ensuring security and documentation standard adherence.

Qualifications

• Strong troubleshooting skills across devices and software.
• Customer-focused approach ensuring high service quality.
• Willingness to develop knowledge across workplace technologies and Microsoft cloud services.

Responsibilities

• Provide technical support to users across the group.
• Troubleshoot and resolve workstation, laptop, peripheral and software-related issues.
• Support Microsoft 365 services, including user administration and collaboration tools.
• Manage user accounts, permissions and group memberships within Active Directory and Microsoft Entra ID.
• Deploy, configure and support devices using Microsoft Intune.
• Install, configure and maintain business applications and software packages.
• Support SharePoint Online and other Microsoft 365 collaboration platforms.
• Assist with onboarding and offboarding activities, including user account creation, device provisioning and access management.
• Log, manage and resolve incidents and service requests using the IT service management platform.
• Work with third-party vendors and service providers where required.
• Contribute to IT projects related to Intune, SharePoint, system improvements, and technology rollouts.
• Maintain accurate documentation of systems, processes and support activities.
• Ensure IT policies, procedures and security standards are followed.

Skills

Troubleshooting

Customer service

Microsoft 365

Active Directory

Microsoft Entra ID

Intune

SharePoint Online

Device provisioning

Tools

Microsoft 365 Suite

Intune

Active Directory

SharePoint Online

Microsoft Entra ID

Job description

Job role:

The role is responsible for supporting and maintaining workstation devices, Microsoft 365 services, user accounts, business applications and related IT systems. The successful candidate will work closely with users across multiple sites to resolve technical issues, deliver excellent customer service and assist with the implementation of IT projects and continuous service improvements.

This position would suit a motivated individual with strong troubleshooting skills, a customer-focused approach, and a willingness to develop their technical knowledge across workplace technologies and Microsoft cloud services.

Key Responsibilities

• Provide technical support to users across the group.
• Troubleshoot and resolve workstation, laptop, peripheral and software-related issues.
• Support Microsoft 365 services, including user administration and collaboration tools.
• Manage user accounts, permissions and group memberships within Active Directory and Microsoft Entra ID.
• Deploy, configure and support devices using Microsoft Intune.
• Install, configure and maintain business applications and software packages.
• Support SharePoint Online and other Microsoft 365 collaboration platforms.
• Assist with onboarding and offboarding activities, including user account creation, device provisioning and access management.
• Log, manage and resolve incidents and service requests using the IT service management platform.
• Work with third-party vendors and service providers where required.
• Contribute to IT projects related to Intune, SharePoint, system improvements, and technology rollouts.
• Maintain accurate documentation of systems, processes and support activities.
• Ensure IT policies, procedures and security standards are followed.