IT Support Specialist - Windows, O365 & Cloud Admin

Re:Car, Inc; Warsaw (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Slate is seeking an energetic IT professional in Warsaw, IN to provide comprehensive desktop, mobile, and user support across our facility and remote users. You will help ensure system reliability, security, and compliance while delivering exceptional customer service.

The role emphasizes Microsoft 365 administration, Azure AD, and user ID management, with a strong ITIL practice. You will install, configure, and maintain hardware and software, troubleshoot network issues, and create supporting

Qualifications

• Bachelor’s degree preferred; equivalent education and work experience will be considered.
• 2+ years as a Helpdesk, Desktop Support, or Systems Admin in a corporate service desk environment.
• 1+ years as a Microsoft Administrator in an O365 cloud environment.
• Expert familiarity with ticketing systems and remote support tools.
• Experience managing devices within the Microsoft 365 environment.

Responsibilities

• Provide technical support in Jira Service Desk for hardware and software issues, troubleshooting desktops, laptops, printers, and peripherals.
• Install, configure, and maintain computer hardware components such as CPUs, RAM, hard drives, and NICs.
• Maintain an accurate inventory of IT assets, including hardware and software.
• Install, upgrade, and configure operating systems, software applications, and device drivers.
• Identify and resolve basic network connectivity issues, including LAN cables, switches, and routers.
• Provide remote support via remote desktop tools, phone, or email.
• Create and update documentation, user manuals, and knowledge base articles.
• Diagnose hardware and software problems using diagnostic tools and problem-solving techniques.
• Perform system updates, patches, and backups to ensure reliability and security.
• Collaborate with second level support teams or network administrators for complex issues.

Skills

Helpdesk experience

Desktop support

Systems administration

Microsoft 365 administration

Azure AD administration

Customer service

Remote support

Education

Bachelor's degree preferred

Tools

Ticketing systems

Remote support tools

Microsoft 365 tools

SharePoint

Exchange

Teams

OneDrive

Job description

Slate is seeking an energetic IT professional in Warsaw, IN to provide comprehensive desktop, mobile, and user support across our facility and remote users. You will help ensure system reliability, security, and compliance while delivering exceptional customer service.

The role emphasizes Microsoft 365 administration, Azure AD, and user ID management, with a strong ITIL practice. You will install, configure, and maintain hardware and software, troubleshoot network issues, and create supporting