IT Support Specialist - Mandarin Bilingual

Ipro Networks Pte. Ltd.; San Diego (CA); On-site; USD 41,328 - 55,104; Part time

Benefits offered by this job

Comprehensive benefits package

Job summary

Ipro Networks Pte. Ltd. is seeking an IT Support Specialist for its San Diego office. This role focuses on providing reliable IT services and support across global teams while ensuring efficient infrastructure management. The ideal candidate will have a Bachelor’s in Computer Science, experience in IT operations, and strong cloud platform knowledge.

Additionally, skills in automation scripting and fluency in both English and Mandarin are crucial for success in this role. A comprehensive benefits package is available.

Qualifications

• 1+ years of professional experience in IT Support and IT Operations.
• Strong knowledge of ITIL frameworks including Incident, Problem, Change, and Service Level Management.
• Experience with Agile/Scrum methodologies preferred.

Responsibilities

• Provide L1/L2 support for desktops, laptops, and mobile devices.
• Design and maintain IT infrastructure including LAN/WAN and VPNs.
• Develop and maintain automation scripts to improve efficiency.

Skills

L1/L2 Support

Infrastructure Management

Automation Scripting

Networking

Cloud Platforms

Fluent English

Fluent Mandarin Chinese

Education

Bachelor's degree in Computer Science or related field

Master's preferred

Tools

PowerShell

Python

AWS

Azure

GCP

Job description

Job Title: IT Support Specialist
Position Type: Contract (12 months)
Location: San Diego, CA
Salary Rate: $30–$40 per hour (USD)
Job ID#: #168993

Job Description

Company is seeking a passionate and experienced IT Support Engineer II to join our San Diego office. This role sits at the intersection of IT support, infrastructure, and cloud operations, ensuring reliable, secure, and efficient IT services for internal stakeholders across global teams. You will play a key role in end‑user support, infrastructure management, and automation — helping drive operational excellence and supporting company's rapid business growth across the Americas, Europe, and APAC. This position reports to the IT Manager.

Responsibilities

• Provide L1/L2 support for endpoints including desktops, laptops, mobile devices (Android/iOS), and Zebra printers
• Guide and support associates in day‑to‑day operational processes, especially around shipping and logistics tools and workflows
• Design, implement, and maintain scalable and secure IT infrastructure including LAN/WAN, VPNs, firewalls, routers, switches, and wireless access points
• Deploy and manage physical, virtual, and cloud server environments (AWS, Azure, or GCP)
• Administer Windows and Linux servers and perform patch management and system updates
• Develop and maintain scripts (PowerShell, Python, etc.) to automate repetitive tasks and improve operational efficiency
• Develop, test, and maintain backup and disaster recovery procedures
• Conduct regular system audits, vulnerability assessments, and monitor system health via tools such as Zabbix and Nagios
• Create and maintain knowledge base documentation, troubleshooting procedures, and SOPs
• Participate in on‑call rotation, including occasional weekend support

Requirements

• Bachelor's degree in Computer Science or related field (Master's preferred)
• 1+ years of professional experience in IT Support and IT Operations
• Strong knowledge of ITIL frameworks including Incident, Problem, Change, and Service Level Management
• Hands‑on experience with cloud platforms (AWS, Azure, or GCP)
• Strong scripting skills in PowerShell, Python, or equivalent
• Experience with networking, system administration, and troubleshooting
• Experience with Agile/Scrum project management methodologies preferred
• Fluent in written and spoken English and Mandarin Chinese (both required)

Equal Opportunity Employer

All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. We also accommodate the needs of all applicants.

Compensation & Benefits

Compensation will be determined by factors such as education, work experience, location, responsibilities, and certifications. IntelliPro offers a comprehensive benefits package subject to eligibility.