IT Support Engineer

Celestial Stars Arts Academy; United States; On-site; USD 59,236 - 63,369; Full time

Job summary

A technology service provider is seeking an IT Support Engineer to join their team in Bellevue, WA. In this role, you will design and implement scalable IT infrastructure, manage server and cloud environments, and ensure network performance and security. A key aspect of this position includes providing support for user issues and collaborating with cross-functional teams. Candidates must have strong experience in managing IT systems and should preferably be fluent in Mandarin. The position offers a pay range of $43 to $46 per hour.

Qualifications

• Design and implement secure and scalable IT infrastructure.
• Manage servers including Windows and Linux environments.
• Conduct vulnerability assessments and security audits.

Responsibilities

• Deploy and manage server environments, both physical and virtual.
• Monitor and maintain network performance and security.
• Develop and maintain backup strategies and disaster recovery plans.

Skills

Fluency in Mandarin

Network Performance Optimization

Server Management

Scripting (PowerShell, Python)

IT Security Measures

Tools

AWS

Azure

Google Cloud

Nagios

Zabbix

Job description

iSoftStone, Inc. is seeking an IT Support Engineer to join our Team in Bellevue, WA!

THIS IS A W2 CONTRACT ROLE

Fluency In Mandarin Is Preferred

Responsibilities

Infrastructure Design Implementation

• Design, implement, and maintain secure and scalable IT infrastructure.
• Deploy and manage server environments (physical, virtual, cloud-based).
• Evaluate, configure, and install hardware components (e.g., routers, firewalls, storage devices).

Network Management

• Monitor, maintain, and optimize network performance (LAN/WAN, VPN, firewall, routers, switches).
• Ensure network security protocols are implemented, including firewalls and intrusion detection systems (IDS).
• Troubleshoot network issues and provide solutions promptly.

Server and Cloud Management

• Manage and maintain servers (Windows, Linux) and cloud platforms (AWS, Azure, Google Cloud).
• Perform patch management, updates, and upgrades to systems and applications.
• Automate tasks through scripting (e.g., PowerShell, Python) and orchestration tools.

Backup, Recovery, and Disaster Recovery

• Develop and maintain backup strategies, including regular testing of recovery processes.
• Implement disaster recovery plans (DRP) and business continuity solutions.

Monitoring and Performance Management

• Set up system and network monitoring tools (e.g., Nagios, Zabbix) to ensure uptime and performance.
• Conduct regular performance analysis and capacity planning.
• Generate reports on system performance, availability, and utilization.

Security and Compliance

• Implement IT security measures in accordance with industry standards (e.g., ISO 27001, NIST).
• Conduct regular vulnerability assessments and security audits.
• Ensure compliance with data privacy and protection regulations (GDPR, HIPAA, etc.).

IT Operations and Support

• Provide Level 2/3 & On-site support to resolve user issues and elevate complex problems.
• Document systems, procedures, and best practices for operation and troubleshooting.

Collaboration and Vendor Management

• Work with cross-functional teams to align IT infrastructure with business goals.
• Collaborate with vendors for procurement and support of IT hardware/software.
• Manage relationships with external service providers and cloud vendors.
• Fluency in Mandarin is preferred.

Primary Location Pay Range: $43 to $46/hour

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.