IT Support Specialist IV-Public Health Abilene

Texas Tech University Health Sciences Center; Lubbock (TX); Sur place; USD 60 174 000 - 76 220 000; Plein temps

Avantages offerts par ce poste

Health Plans

Paid Time Off

Retirement Plans

Wellness Programs

Mother-Friendly Workplace

Gym & Golf Discounts

Résumé du poste

Texas Tech University Health Sciences Center (TTUHSC) in Lubbock, TX seeks an IT Support Specialist IV to deliver advanced technical support for learning management systems, educational media platforms, classroom technologies, and online course materials.

The role coordinates day-to-day operational support for online and hybrid programs, administers and maintains course environments, and leads implementation of instructional technologies with documentation and end-user training.

Qualifications

• Bachelor's degree in CS, MIS, IT, or related field with 5 years of related experience.
• Alternatively, combination of education and experience totaling 9 years.
• Eligible candidates will pass a background check after conditional offer.

Responsabilités

• Provide lead-level technical support for LMS and classroom technologies.
• Coordinate day-to-day online program support for course materials.
• Administer and maintain online course environments and workflows.
• Lead implementation of instructional technologies and user documentation.
• Escalate issues to Institutional IT when needed.

Connaissances

Desktop hardware

Operating systems

Educational technology platforms

Troubleshooting

Documentation

Formation

Bachelor's degree in CS, MIS, IT, or related field

Outils

Learning Management Systems

Web-based resources

Educational media tools

Description du poste

Introduction

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world‑class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case‑by‑case basis, the institution may also sponsor eligible individuals for change‑of‑status or change‑of‑employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.

Position Description

The IT Support Specialist IV's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, systems support, and websites, etc. This position may also manage area or unit IT software projects in support of business operations.

Major/Essential Functions

• Provides advanced lead-level technical support to faculty, staff, and students for Learning Management Systems, educational media platforms, classroom technologies, online course materials, and related instructional technology resources.
• Coordinates day‑to‑day operational support for online, hybrid, and technology-supported academic programs to help ensure reliable access to course materials, videos, assessments, and other digital learning resources.
• Administers and maintains assigned online course environments, instructional technology resources, and academic technology workflows under established school standards and direction from the Senior IT Support Specialist.
• Leads technical implementation activities for approved instructional technologies and software, including testing, configuration support, user documentation, rollout coordination, and post‑implementation support.
• Provides advanced faculty consultation on supported learning systems, educational software, and instructional technology tools and escalates instructional design standards or school‑wide decisions as appropriate.
• Provides lead-level technical support for desktop hardware, operating systems, software applications, peripherals, and related school-supported technology resources.
• Resolves complex hardware, software, operating system, application, network connectivity, and instructional technology issues within the School's support scope.
• Coordinates escalations with Institutional Information Technology and approved vendors when issues require enterprise‑level support, specialized assistance, or services outside school-level support.
• Monitors complex or high‑priority support issues through successful resolution and communicates status, risks, and follow‑up needs to affected users and the Senior IT Support Specialist.
• Participates in scheduled on‑call or after‑hours technical support, as needed, to maintain continuity of critical academic technology and business operations.
• Coordinates approved maintenance, enhancement, accessibility review, and content updates for the School website, intranet, online course templates, and other web‑based resources under the direction of the Senior IT Support Specialist.
• Implements approved website and intranet improvements, verifies content accuracy, and supports consistency across school‑level digital resources.
• Identifies operational issues in web‑based resources, recommends technical corrections, and coordinates approved updates or escalations.
• Coordinates deployment, configuration, imaging, maintenance, upgrade, and support activities for departmental computers, peripherals, software applications, and related technology equipment in accordance with institutional standards and approved procedures.
• Coordinates procurement support, deployment planning, inventory management, configuration, and lifecycle replacement activities for computers, peripherals, software, and related technology equipment in accordance with TTUHSC purchasing policies and procedures.
• Maintains and reviews records for assigned equipment, software, service requests, support trends, and technical support activities to support continuity and operational planning.
• Coordinates preparation, distribution, and maintenance of electronic course evaluation tools and other technology‑supported academic resources.
• Develops, maintains, and improves technical documentation, user guides, procedures, checklists, and knowledge resources supporting school‑level academic technology operations, desktop support, and end‑user support.
• Develops and delivers advanced technical training, individualized consultation, and user support resources for faculty, staff, and students on supported technology platforms.
• Maintains awareness of emerging instructional technologies, Learning Management System enhancements, software applications, and support practices and develops technical recommendations for review by the Senior IT Support Specialist or departmental leadership

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus five (5) years related full‑time paid experience OR a combination of related education and/or experience to equal nine (9) years. Applicants for this position will be subject to a criminal background check after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications

• Experienced with desktop hardware, operating systems, software applications, web‑based resources, and common academic technology platforms.
• Experienced with Learning Management Systems, educational media tools, classroom technologies, and online course support practices.
• Experience troubleshooting technical issues, communicating solutions clearly, and providing responsive service.
• Experience developing clear technical documentation, user guides, checklists, procedures, and knowledge resources.

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head‑to‑toe well‑being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full‑time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother‑Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state‑of‑the‑art software and facilities, and discounts on travel, technology, entertainment and more.

Job Type

Full Time

Pay Basis

Hourly

Pay Grade Minimum

21.00

Pay Grade Maximum

26.60

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Grant Funded?

No

Travel Required

None

Shift

Day

Does this position work in a research laboratory?

No

Air Force Specialty Code

3D1X1, 3D1X2

Army Military Occupational Specialty Code

25B, 255A

Marine Military Occupational Specialty Code

0651, 6694

Navy Enlisted Classification Code

CTT, IT

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.