IT Support Specialist IV-Public Health Abilene

Texas Tech University - Health Sciences Center; Abilene (TX); Presencial; USD 29.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plans

Paid time off

Retirement plans

Wellness programs

Certified Mother-Friendly Workplace

Descripción de la vacante

Texas Tech University Health Sciences Center in Abilene, TX is seeking an IT Support Specialist IV to provide advanced technical support for LMS, instructional technologies, and online course resources. You will coordinate operations for online programs and assist with hardware, software, and network issues across departments.

The role emphasizes implementing instructional tech, creating documentation, and training faculty and staff in supported platforms.

Formación

• Bachelor's degree in computer science, MIS, IT, or related field with coursework.
• Experience with Learning Management Systems, educational media tools, classroom technologies, and online course support practices.
• Ability to troubleshoot technical issues and communicate solutions clearly.

Responsabilidades

• Provides advanced lead-level technical support for LMS, educational media platforms, classroom technologies, and online course materials.
• Coordinates day-to-day operational support for online and technology-assisted programs.
• Leads implementation for instructional technologies including testing, configuration support, and user documentation.
• Develops clear technical documentation and user guides for school-level tech operations.

Conocimientos

LMS experience

Educational media tools

Technical documentation

Troubleshooting

End-user support

Educación

Bachelor's degree in CS/IT or related field

Herramientas

Learning Management Systems

Educational media tools

Descripción del empleo

Introduction

Nationally recognized as a Great College to Work For ,TTUHSC provides much more than just a job! Enjoy excellentbenefits , including paid leave,retirement plans, wellness programs, health insurance and so muchmore. Ready to start building a rewarding career in a positiveenvironment where you can develop and thrive? Join us as wechange the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the livesof others by educating students, providing excellent patient care,and advancing knowledge through innovative research. TTUHSCgraduates more health care professionals than any other health careinstitution in the state, conferring 24.2% of all degrees andcertificates awarded from health-related institutions in Texas. Byproviding comprehensive clinical services to more than 10 millionindividuals across 121 counties, TTUHSC is dedicated to advancingthe health of people throughout Texas and beyond. This is whereworld-class education meets compassionate patient care – and webelieve that our people are the reason for our institution’slasting success and bright future.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visapetitions in accordance with the directive issued by GovernorAbbott. Approval from the Texas Workforce Commission is required.On a limited, case-by-case basis, the institution may also sponsoreligible individuals for change-of-status or change-of-employerpetitions for qualifying positions. TTUHSC will not pay the$100,000 fee, if applicable.

Position Description

The IT Support Specialist IV's scope includes providing technicalsupport and assistance to departments, faculty, staff, and studentswith the use of software applications, customized applications,systems support, and websites, etc. This position may also managearea or unit IT software projects in support of businessoperations.

Major/Essential Functions

• Provides advanced lead-level technical support to faculty,staff, and students for Learning Management Systems, educationalmedia platforms, classroom technologies, online course materials,and related instructional technology resources.
• Coordinates day-to-day operational support for online, hybrid,and technology-supported academic programs to help ensure reliableaccess to course materials, videos, assessments, and other digitallearning resources.
• Administers and maintains assigned online course environments,instructional technology resources, and academic technologyworkflows under established school standards and direction from theSenior IT Support Specialist.
• Leads technical implementation activities for approvedinstructional technologies and software, including testing,configuration support, user documentation, rollout coordination,and post-implementation support.
• Provides advanced faculty consultation on supported learningsystems, educational software, and instructional technology toolsand escalates instructional design standards or school-widedecisions as appropriate.
• Provides lead-level technical support for desktop hardware,operating systems, software applications, peripherals, and relatedschool-supported technology resources.
• Resolves complex hardware, software, operating system,application, network connectivity, and instructional technologyissues within the School's support scope.
• Coordinates escalations with Institutional InformationTechnology and approved vendors when issues requireenterprise-level support, specialized assistance, or servicesoutside school-level support.
• Monitors complex or high-priority support issues throughsuccessful resolution and communicates status, risks, and follow-upneeds to affected users and the Senior IT Support Specialist.
• Participates in scheduled on-call or after-hours technicalsupport, as needed, to maintain continuity of critical academictechnology and business operations.
• Coordinates approved maintenance, enhancement, accessibilityreview, and content updates for the School website, intranet,online course templates, and other web-based resources under thedirection of the Senior IT Support Specialist.
• Implements approved website and intranet improvements, verifiescontent accuracy, and supports consistency across school-leveldigital resources.
• Identifies operational issues in web-based resources,recommends technical corrections, and coordinates approved updatesor escalations.
• Coordinates deployment, configuration, imaging, maintenance,upgrade, and support activities for departmental computers,peripherals, software applications, and related technologyequipment in accordance with institutional standards and approvedprocedures.
• Coordinates procurement support, deployment planning, inventorymanagement, configuration, and lifecycle replacement activities forcomputers, peripherals, software, and related technology equipmentin accordance with TTUHSC purchasing policies and procedures.
• Maintains and reviews records for assigned equipment, software,service requests, support trends, and technical support activitiesto support continuity and operational planning.
• Coordinates preparation, distribution, and maintenance ofelectronic course evaluation tools and other technology-supportedacademic resources.
• Develops, maintains, and improves technical documentation, userguides, procedures, checklists, and knowledge resources supportingschool-level academic technology operations, desktop support, andend-user support.
• Develops and delivers advanced technical training,individualized consultation, and user support resources forfaculty, staff, and students on supported technologyplatforms.
• Maintains awareness of emerging instructional technologies,Learning Management System enhancements, software applications, andsupport practices and develops technical recommendations for reviewby the Senior IT Support Specialist or departmental leadership

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, orother related area plus five (5) years related full-time paidexperience OR a combination of related education and/or experienceto equal nine (9) years. Applicants for this position will besubject to a criminal background check after a conditional offer ofemployment has been extended, but before employment can beconfirmed.

Preferred Qualifications

• Experienced with desktop hardware, operating systems, softwareapplications, web-based resources, and common academic technologyplatforms.
• Experienced with Learning Management Systems, educational mediatools, classroom technologies, and online course supportpractices.
• Experience troubleshooting technical issues, communicatingsolutions clearly, and providing responsive service.
• Experience developing clear technical documentation, userguides, checklists, procedures, and knowledge resources.

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Benefits

• Health Plans + Supplemental Coverage Options –Individual health insurance provided at no cost for full-time teammembers
• Paid Time Off – Including holidays, vacation, sick leaveand more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Job Type

Full Time

Pay Basis

Hourly

Pay Grade Minimum

21.00

Pay Grade Maximum

26.60

Pay Statement

Compensation is commensurate upon the qualifications of theindividual selected and budgetary guidelines of the hiringdepartment, as well as the institutional pay plan. For additionalinformation, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan .

Grant Funded?

No

Travel Required

None

Shift

Day

Does this position work in a research laboratory?

No

Air Force Specialty Code

3D1X1, 3D1X2

Army Military Occupational Specialty Code

25B, 255A

Marine Military Occupational Specialty Code

0651, 6694

Navy Enlisted Classification Code

CTT, IT

EEO Statement

All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin, age,disability, genetic information or status as a protectedveteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and CampusCrime Statistics Act is a federal statute requiring colleges anduniversities participating in federal financial aid programs tomaintain and disclose campus crime statistics and securityinformation. By October 1 of each year, institutions must publishand distribute their Annual Campus Security Policy & CrimeStatistics Report (ASR) to current and prospective students andemployees. To view this report, visit the TTUHSC Clery Act websiteat https://www.ttuhsc.edu/compliance/clery-report.aspx .