IT Support Specialist, Intern

DFC Company; West Fargo (ND); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Profit sharing or annual bonus plans

Employee assistance program

Job summary

DFC Company is seeking an entry‑level IT support professional in the United States. The role will provide first‑level technical support, troubleshoot issues, and assist with device deployment and software maintenance.

The candidate should have a high school diploma and be pursuing or recently completed a bachelor’s degree in CIS/CS/IT with a GPA of 3.5. Benefits include health insurance, 401(k) with company match, paid time off, and bonus opportunities.

Qualifications

• High School diploma or equivalency is required.
• Currently pursuing or recently completed a bachelor’s degree in CIS, CS, or IT with a minimum GPA of 3.5.

Responsibilities

• Provide first-level technical support for hardware, software, network, and system-related issues.
• Troubleshoot and resolve technical problems through phone, email, remote support, or in-person assistance.
• Set up, configure, deploy, and maintain desktops, laptops, mobile devices, printers, and other IT equipment.
• Assist with software installations, updates, patches, and system maintenance while ensuring compliance with licensing and security standards.
• Create, modify, and deactivate user accounts within ERP systems, email platforms, and other business applications under supervision.
• Support user access management by assisting with permissions and account administration.
• Track and maintain IT assets, including hardware, software licenses, and inventory records.
• Document support requests, resolutions, and IT procedures to ensure accurate recordkeeping.
• Assist with the deployment of new technology, equipment upgrades, and workstation setups.
• Collaborate with the IT team on daily operations, projects, and continuous improvement initiatives.
• Participate in team meetings, training sessions, and hands‑on learning opportunities to develop technical knowledge and professional skills.
• Deliver professional, timely, and customer‑focused support while communicating technical information clearly to end users.
• Follow company IT policies, security protocols, and best practices to help maintain a secure and efficient technology environment.

Education

Bachelor's degree in CIS/CS/IT

Job description

Responsibilities

• Provide first-level technical support for hardware, software, network, and system-related issues.
• Troubleshoot and resolve technical problems through phone, email, remote support, or in-person assistance.
• Set up, configure, deploy, and maintain desktops, laptops, mobile devices, printers, and other IT equipment.
• Assist with software installations, updates, patches, and system maintenance while ensuring compliance with licensing and security standards.
• Create, modify, and deactivate user accounts within ERP systems, email platforms, and other business applications under supervision.
• Support user access management by assisting with permissions and account administration.
• Track and maintain IT assets, including hardware, software licenses, and inventory records.
• Document support requests, resolutions, and IT procedures to ensure accurate recordkeeping.
• Assist with the deployment of new technology, equipment upgrades, and workstation setups.
• Collaborate with the IT team on daily operations, projects, and continuous improvement initiatives.
• Participate in team meetings, training sessions, and hands‑on learning opportunities to develop technical knowledge and professional skills.
• Deliver professional, timely, and customer‑focused support while communicating technical information clearly to end users.
• Follow company IT policies, security protocols, and best practices to help maintain a secure and efficient technology environment.

Qualifications

High School diploma or equivalency is required. Currently pursuing or recently completed a bachelor’s degree in CIS, CS, or IT with a minimum GPA of 3.5.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plans: 401(k) with company match.
• Paid Time Off: Paid vacation days and six company-paid holidays.
• Additional Compensation: Profit sharing or annual bonus plans.
• Other Benefits: Employee assistance program.

EOE-Disabled/Vets