IT Support Specialist — In-Office SF, Hands-on & Impactful

HOK Group, Inc.; San Francisco (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Hybrid work environment

Medical, dental, and vision coverage

Paid time off 4 weeks

Job summary

HOK Group, Inc. in San Francisco seeks a dedicated IT Support Specialist for a 100% in-office position.

You will deliver Tier 1 technical helpdesk support, manage equipment, and assist with IP phone systems, while collaborating with internal clients to resolve issues efficiently. The role requires a technical/associate degree and at least 2 years in IT support, with familiarity in helpdesk systems and Microsoft networking.

Qualifications

• Technical or Associate's degree or equivalent education/experience.
• Minimum of 2 years' experience in IT support.
• Experience with electronic helpdesk systems.
• Microsoft and/or Cisco certifications preferred.

Responsibilities

• Responding to helpdesk inquiries and resolving software/hardware issues.
• Monitoring system performance and reporting errors.
• Setting up and maintaining employee equipment (adds, moves, changes).
• Performing minor hardware/software repairs and maintaining inventory records.
• Diagnosing technology issues through manuals and user interaction.
• Referring major issues to vendors or managers.
• Training users on hardware/software usage.
• Recommending system improvements to supervisors.
• Supporting IP phone systems (Tier 1) and mobile/peripheral devices (Tier 2).
• Participating in after-hours and weekend helpdesk support.
• Championing sustainable work practices and fostering a green workplace culture.

Skills

PC components

Microsoft networking protocols

Customer service

Technical communication

Education

Technical or Associate's degree

Tools

Electronic helpdesk systems

Microsoft Office

Remote access technologies

Job description

HOK Group, Inc. in San Francisco seeks a dedicated IT Support Specialist for a 100% in-office position.

You will deliver Tier 1 technical helpdesk support, manage equipment, and assist with IP phone systems, while collaborating with internal clients to resolve issues efficiently. The role requires a technical/associate degree and at least 2 years in IT support, with familiarity in helpdesk systems and Microsoft networking.