In-Office IT Support Specialist — Hands-On Tech & Training

HOK Group, Inc.; New York (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health, dental and vision coverage

Mental wellness resources

Life and AD&D coverage

Short and long-term disability

Job summary

HOK Group, Inc. is seeking a full-time IT Support Specialist for our Advanced Technology Group in our New York office. This 100% in‑office role involves hands‑on work across desktop support, infrastructure and equipment like 3D printers.

The ideal candidate will deliver top‑tier internal client service with strong PC hardware knowledge and working familiarity with Microsoft networking protocols. 2+ years in IT support and an Associate’s degree or equivalent are preferred.

Qualifications

• Technical or Associate’s degree or equivalent education/experience.
• Minimum of 2 years’ experience in IT support.
• Experience with electronic helpdesk systems.
• Microsoft and/or Cisco certifications preferred.
• Exposure to scripting languages and telecommunications systems.
• Familiarity with remote access technologies.
• Proficiency in Microsoft Office.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication on technical matters.

Responsibilities

• Responding to helpdesk inquiries and resolving software/hardware issues.
• Monitoring system performance and reporting errors.
• Setting up and maintaining employee equipment (adds, moves, changes).
• Performing minor hardware/software repairs and maintaining inventory records.
• Diagnosing technology issues through manuals and user interaction.
• Referring major issues to vendors or managers.
• Training users on hardware/software usage.
• Recommending system improvements to supervisors.
• Supporting IP phone systems (Tier 1) and mobile/peripheral devices (Tier 2).
• Participating in after-hours and weekend helpdesk support.
• Championing sustainable work practices and fostering a green workplace culture.

Skills

Customer service

PC hardware

Microsoft networking

Helpdesk systems

Remote access

Education

Technical or Associate’s degree or equivalent education/experience

Job description

HOK Group, Inc. is seeking a full-time IT Support Specialist for our Advanced Technology Group in our New York office. This 100% in‑office role involves hands‑on work across desktop support, infrastructure and equipment like 3D printers.

The ideal candidate will deliver top‑tier internal client service with strong PC hardware knowledge and working familiarity with Microsoft networking protocols. 2+ years in IT support and an Associate’s degree or equivalent are preferred.