IT Support Specialist - New York

HOK Group, Inc.; New York (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health, dental and vision coverage

Mental wellness resources

Life and AD&D coverage

Short and long-term disability

Job summary

HOK Group, Inc. is seeking a full-time IT Support Specialist for our Advanced Technology Group in our New York office. This 100% in‑office role involves hands‑on work across desktop support, infrastructure and equipment like 3D printers.

The ideal candidate will deliver top‑tier internal client service with strong PC hardware knowledge and working familiarity with Microsoft networking protocols. 2+ years in IT support and an Associate’s degree or equivalent are preferred.

Qualifications

• Technical or Associate’s degree or equivalent education/experience.
• Minimum of 2 years’ experience in IT support.
• Experience with electronic helpdesk systems.
• Microsoft and/or Cisco certifications preferred.
• Exposure to scripting languages and telecommunications systems.
• Familiarity with remote access technologies.
• Proficiency in Microsoft Office.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication on technical matters.

Responsibilities

• Responding to helpdesk inquiries and resolving software/hardware issues.
• Monitoring system performance and reporting errors.
• Setting up and maintaining employee equipment (adds, moves, changes).
• Performing minor hardware/software repairs and maintaining inventory records.
• Diagnosing technology issues through manuals and user interaction.
• Referring major issues to vendors or managers.
• Training users on hardware/software usage.
• Recommending system improvements to supervisors.
• Supporting IP phone systems (Tier 1) and mobile/peripheral devices (Tier 2).
• Participating in after-hours and weekend helpdesk support.
• Championing sustainable work practices and fostering a green workplace culture.

Skills

Customer service

PC hardware

Microsoft networking

Helpdesk systems

Remote access

Education

Technical or Associate’s degree or equivalent education/experience

Job description

We’re currently seeking a full-time IT Support Specialist to join our Advanced Technology Group in our beautiful New York office. This is a 100% in‑office role (Monday–Friday) and ideal for someone who enjoys hands‑on work across a broad range of technology, from traditional desktop support to infrastructure and specialized equipment like 3D printers.

What will this person do?

• Responding to helpdesk inquiries and resolving software/hardware issues.
• Monitoring system performance and reporting errors.
• Setting up and maintaining employee equipment (adds, moves, changes).
• Performing minor hardware/software repairs and maintaining inventory records.
• Diagnosing technology issues through manuals and user interaction.
• Referring major issues to vendors or managers.
• Training users on hardware/software usage.
• Recommending system improvements to supervisors.
• Supporting IP phone systems (Tier 1) and mobile/peripheral devices (Tier 2).
• Participating in after-hours and weekend helpdesk support.
• Championing sustainable work practices and fostering a green workplace culture.

Who is the ideal candidate?

The ideal candidate for this role will be eager to provide top‑tier customer service to our internal clients and stakeholders. They should have advanced knowledge in PC components and an intermediate understanding of Microsoft networking protocols.

What other skills and education are required?

• Technical or Associate’s degree or equivalent education/experience.
• Minimum of 2 years’ experience in IT support.
• Experience with electronic helpdesk systems.
• Microsoft and/or Cisco certifications preferred.
• Exposure to scripting languages and telecommunications systems.
• Familiarity with remote access technologies.
• Proficiency in Microsoft Office.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication on technical matters.

At HOK, you’ll be part of a collaborative and forward‑thinking environment where technology is integral to design innovation. If you’re ready to make an impact and grow your career within a world‑class organization, we’d love to hear from you.

Compensation is based on experience, qualifications, education and location. The reasonably expected salary range for this position is $65,000-$70,000 per year.

HOK invests in its people and communities, supporting both personal and professional growth through every stage of life. At HOK you’ll have a hybrid work environment, 10 paid holidays (including 2 floating holidays) and a minimum of 4 weeks of paid time off with a cash out option. HOK offers comprehensive medical, dental, and vision coverage, free mental wellness resources, life and AD&D coverage and short and long‑term disability benefits. HOK supports your growing family by offering 4 weeks of paid parental leave and fertility coverage. HOK helps to fund your future financial needs with matching contributions to our 401(K) plan which includes a well‑rounded investment menu as well as free guidance on retirement planning.

Wherever you are in your career, HOK provides opportunities to learn, develop and utilize your skills. Continued learning is promoted through financial support and study prep for licensure exams, CEU credit opportunities, mentorship programs, and paid professional memberships. To learn more about designing your career with HOK, explore our current job openings.

HOK is an EOE, including disability/vets.