Client Technologies Analyst II - Audio/Video

Texas A&M University System; San Antonio (TX); On-site; USD 60,000 - 76,000; Full time

Job summary

Texas A&M University - San Antonio is seeking a Client Technologies Analyst II – AV to provide technical support for complex AV equipment and control systems. You will ensure operation, maintenance, and repair while supporting educational, conferencing, and event content, under supervision.

The role requires a Bachelor’s degree and at least three years of related AV experience; preferred is four years. You will assist with event setups, training, and coordination of student workers, working with

Qualifications

• Bachelor’s degree in applicable field.
• Three (3) years of related experience in computing and audio/video communications, presentation technologies, and system troubleshooting.

Responsibilities

• Provide technical support to ensure proper operation, maintenance, and repair of complex AV equipment and control systems.
• Maintain system security baselines and monitor devices; configure and monitor Group Policy as needed.
• Coordinate setups for university events, assist with installation, configuration and usability of system hardware and software.

Skills

Video conferencing systems

Audio/Video equipment and controls

Multitasking and teamwork

Education

Bachelor’s degree

Job description

Job Title

Client Technologies Analyst II - Audio/Video

Agency

Texas A&M University - San Antonio

Department

Information Technology

Proposed Minimum Salary

Commensurate

Job Location

San Antonio, Texas

Job Type

Staff

Job Description

The Client Technologies Analyst II – AV Team, under general supervision, provides technical support that ensures the proper operation, maintenance, monitoring, testing and repair of complex IT computing and networked AV equipment and control systems. Oversees the delivery and troubleshooting of educational, conferencing and general event content.

Responsibilities

• Utilize complex software tools to maintain, configure, define security for, and monitor all devices as part of the computer life cycle. Establish configuration baselines and maintain systems within defined parameters.
• Utilize Group Policy to monitor and maintain system security. Provide protection and recovery support for client data.
• Provides technical support to ensure the proper operation, maintenance, monitoring, testing and repair of complex networked AV equipment and control systems.
• Oversee the delivery and troubleshooting of educational, conferencing, and general event content.
• Coordinates activities of schedulers and technicians to ensure proper setups for university events such as assist personnel with installation, configuration and ongoing usability of system hardware and software.
• Evaluate and follow through on issues and problems until resolved in a timely manner. Assistance will be provided via phone, email, remote or face to face.
• Track and assist in the coordination of equipment repair work order assignments and provide detailed work records, which outlines the history of tests, performance problems, and repairs for each piece of equipment.
• Attend trainings, assist in researching, testing, and disseminating operation instructions.
• Assist with the evaluation of new technologies to determine their applicability to clients’ needs. Occasionally assist with acquisition of new products and services.
• Provide consistent, clear communication, and gather input regarding new projects or request resolutions from Field Services team members.
• Assist in the training and coordination of tasks for student workers.
• Monitor ticket queue and respond to/resolve tickets.
• Oversee the delivery and troubleshooting of educational, conferencing, and general event content.
• Develops, documents, and reports current procedures and suggests areas of progress for the group.
• Researches, identifies, implements, and maintains new AV technology and software.
• Maintain inventory of equipment.
• Other duties as assigned.

Required Education and Experience

• Bachelor’s degree in applicable field.
• Three (3) years of related experience in computing and audio/video communications, presentation technologies, and system troubleshooting.

Preferred Education and Experience

• Four (4) years of related experience in computing and audio/video communications, presentation technologies, and system troubleshooting.

Knowledge, Skills and Abilities

• Knowledge of video conferencing systems.
• Knowledge of audio/video equipment and controls, related networks, and computer applications.
• Ability to multitask and work cooperatively with others.

Summary of Employee Benefits

Texas A&M University-San Antonio values community engagement and encourages applicants who are committed to advancing the well-being and prosperity of our communities.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

In compliance with ADA, if accommodations are needed for the application process, please contact HR at [phone].