IT Support Specialist II — Path to Systems Engineer

Piccone IT Consulting, LLC.; Pennsylvania; On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Health coverage

Paid time off

Certification support

Retirement plan

Job summary

Piccone IT Consulting, LLC. in Shrewsbury, PA is seeking an IT Support Specialist II to provide hands-on technical support for clients. This role involves resolving complex issues, mentoring Tier 1 technicians, and managing Windows Server environments.

With a starting salary of $45,000/year, the position offers career growth, mentorship, and a close-knit team environment. The ideal candidate will have 2–3 years of experience, strong troubleshooting abilities, and effective communication skills.

Qualifications

• 2–3 years of IT support experience with Tier 2 escalation.
• Working knowledge of Microsoft 365 and Windows Server.
• Strong troubleshooting skills.

Responsibilities

• Serve as Tier 2 escalation point for tickets.
• Provide on‑site and remote support.
• Mentor Tier 1 technicians.

Skills

Troubleshooting

Microsoft 365 administration

Networking fundamentals

Clear communication skills

Job description

Piccone IT Consulting, LLC. in Shrewsbury, PA is seeking an IT Support Specialist II to provide hands-on technical support for clients. This role involves resolving complex issues, mentoring Tier 1 technicians, and managing Windows Server environments.

With a starting salary of $45,000/year, the position offers career growth, mentorship, and a close-knit team environment. The ideal candidate will have 2–3 years of experience, strong troubleshooting abilities, and effective communication skills.