IT Support Specialist II — On-Site Tier 2 Tech

Paylocity; Ukiah (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

PTO & holidays

Health/dental/vision insurance

Wellness benefits

SIMPLE IRA 4% match

Job summary

Pinoleville Pomo Nation is seeking a dependable Information Technology II professional to serve as a key on-site technology resource for employees across all tribal departments. This role goes beyond a traditional help desk by providing hands-on support, troubleshooting Microsoft 365 issues, coordinating with our MSP, and supporting technology projects to keep teams productive.

You will bridge between staff, leadership, and external partners, applying judgment and building relationships while

Qualifications

• 3+ years IT support or related role.
• Strong knowledge of workstation operating systems and Microsoft 365 user support.
• Experience with Outlook, Teams, OneDrive, SharePoint access, and basic account troubleshooting.
• Understanding of networking concepts including connectivity, Wi‑Fi, VPNs, printers, and shared resources.
• Experience working with an MSP or external IT vendor is desirable.
• Excellent communication and documentation skills.

Responsibilities

• Respond to walk-up, scheduled, and ticketed technical support requests.
• Provide Tier 2 support for employee technology issues.
• Communicate clearly with employees about problems, solutions, timelines, and next steps.
• Submit, document, and escalate support tickets to the Managed Service Provider.
• Follow up on service requests and verify issues are resolved before tickets are closed.
• Assist with employee onboarding and offboarding technology needs.
• Maintain accurate records of assigned equipment and user devices.
• Perform project assignments such as device preparation, user setup, testing, and validation.
• Follow established change-management, access, and security procedures.

Skills

IT support

Help desk

Ticketing systems

Communication

Documentation

Organizational skills

Tools

Microsoft 365

Outlook

Teams

OneDrive

SharePoint

VPNs

Job description

Pinoleville Pomo Nation is seeking a dependable Information Technology II professional to serve as a key on-site technology resource for employees across all tribal departments. This role goes beyond a traditional help desk by providing hands-on support, troubleshooting Microsoft 365 issues, coordinating with our MSP, and supporting technology projects to keep teams productive.

You will bridge between staff, leadership, and external partners, applying judgment and building relationships while