IT Support Analyst II — Tier 2 On-Site Support

TKC Holdings, Inc.; Missouri; On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Match

Paid Time Off

Tuition Reimbursement

Paid Training

Career Advancement Opportunities

Life Insurance

Disability Coverage

Job summary

TKC Holdings, Inc. is seeking an IT Support Analyst - Tier 2 to deliver high-quality customer service via phone and other channels, handling incidents routed from multiple teams.

The role requires coordination with onsite staff and third-party technicians for hardware and software issues, plus participation in a 24/7 on-call rotation. The candidate should have an Associate's degree or equivalent, strong written and verbal communication, and experience with MS Office.

Qualifications

• Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training.
• Ability to read, analyze, and interpret general business materials.
• Ability to write reports and procedures.
• Strong communication and interpersonal skills.
• Experience with Microsoft Office applications.

Responsibilities

• Provide excellent customer service via phone and other channels.
• Respond to incidents and coordinate with teams for resolution.
• Coordinate with onsite staff and third-party technicians for on-site hardware/software issues.
• Maintain ticketing documentation and update status with users and leadership.
• Participate in on-call rotation and after-hours support as needed.
• Assist in training employees on hardware and software needs.

Skills

Customer service

Communication

Written and oral

Teamwork

Problem solving

MS Office

High call volume

Education

Associate's degree or equivalent

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

TKC Holdings, Inc. is seeking an IT Support Analyst - Tier 2 to deliver high-quality customer service via phone and other channels, handling incidents routed from multiple teams.

The role requires coordination with onsite staff and third-party technicians for hardware and software issues, plus participation in a 24/7 on-call rotation. The candidate should have an Associate's degree or equivalent, strong written and verbal communication, and experience with MS Office.