IT Support Specialist II — Mentorship & On-Call

Garmin Ltd.; Olathe (KS); On-site; USD 52,000 - 76,000; Full time

Job summary

Garmin Ltd. is seeking a full-time Technical Support Specialist 2 at our U.S. headquarters in the Greater Kansas City area.

You will provide first and second level support to end users, performing moderately complex troubleshooting, resolution, or escalation steps. Responsibilities include maintaining desktop technologies, researching issues, creating knowledge articles, and mentoring junior staff. On-call rotations may require after-hours work as part of the Help Desk and Technical Support

Qualifications

• High School Diploma or GED and coursework towards degree or a minimum of 4 years IT/technical experience
• GPA 3.0 or higher as a general rule
• Familiarity with asset, service, monitoring, and documentation tools
• Strong verbal, written, and interpersonal communication skills

Responsibilities

• Provide first and second level support to end users with moderately complex troubleshooting
• Respond to inquiries via telephone, e-mail, walk-ups, and callbacks across company sites
• Acquire and maintain knowledge of Garmin product offerings and support policies
• Monitor conference room performance and maintenance schedule
• Create work instructions and knowledge articles
• Mentor less experienced IT Specialists within the team
• Occasionally work after hours in on-call capacity according to rotation

Skills

Technical support

Troubleshooting

Verbal communication

Written communication

Customer service

Education

High School Diploma or GED

Tools

Asset management tools

Monitoring tools

Job description

Garmin Ltd. is seeking a full-time Technical Support Specialist 2 at our U.S. headquarters in the Greater Kansas City area.

You will provide first and second level support to end users, performing moderately complex troubleshooting, resolution, or escalation steps. Responsibilities include maintaining desktop technologies, researching issues, creating knowledge articles, and mentoring junior staff. On-call rotations may require after-hours work as part of the Help Desk and Technical Support