Technical Support Specialist II — On-Call IT & Mentorship

Garmin; Olathe (KS); On-site; USD 48,000 - 64,000; Full time

Job summary

Garmin International is seeking a full-time Technical Support Specialist 2 at its U.S. headquarters in the Greater Kansas City area.

The role provides first and second level IT support, handling moderately complex troubleshooting, resolution, or escalation to ensure end users receive timely, effective help. You will install and maintain desktop technologies, research issues, create knowledge articles, and mentor junior staff while on a rotation for after-hours on-call coverage.

Qualifications

• High School Diploma or GED AND coursework towards completion of a degree OR a minimum of 4 years IT or technical experience
• Excellent academics (GPA >= 3.0)
• Demonstrates familiarity with asset, service, monitoring, and documentation tools and troubleshooting/research tools
• Demonstrated strong verbal, written, and interpersonal communication skills

Responsibilities

• Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers) and assist with network printer system maintenance
• Research, resolve, and respond to questions via telephone, email, walk-ups, and callbacks across company sites
• Acquire and maintain knowledge of relevant product offerings and support policies to provide technically accurate solutions
• Monitor conference room performance and maintenance schedule
• Manage and implement initiatives or change controls
• Make recommendations for component level improvements
• Identify interdependencies in system and application components
• Create work instructions and knowledge articles
• Demonstrate proficient use and knowledge of standards and procedures
• Provide reliable solutions using root cause analysis and corrective actions
• Serve as a mentor to less experienced IT Specialists
• Work after hours in an "on call" capacity based on a rotation

Skills

Technical support

Communication skills

Troubleshooting

On-call rotation

Education

High School Diploma / GED

Job description

Garmin International is seeking a full-time Technical Support Specialist 2 at its U.S. headquarters in the Greater Kansas City area.

The role provides first and second level IT support, handling moderately complex troubleshooting, resolution, or escalation to ensure end users receive timely, effective help. You will install and maintain desktop technologies, research issues, create knowledge articles, and mentor junior staff while on a rotation for after-hours on-call coverage.