IT Support Specialist II - Impactful Tech & User Support

I Am Boundless; Independence Township (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) Retirement Plan with 5% match

Annual raises

Medical Insurance

Flexible Spending Account (FSA)

Dependent Care Account (DCA)

Life Insurance

Disability Insurance

Job summary

I Am Boundless is seeking an IT Support Specialist II to provide day‑to‑day technical assistance for portable and desktop systems, software, and hardware. You will troubleshoot laptops, workstations, servers, and networks while coordinating with customers, departments, and vendors to resolve issues efficiently.

The role requires 5–7 years of related experience, a bachelor’s degree or technical training, and solid knowledge of Active Directory, Group Policy, and security practices.

Qualifications

• 5–7 years of related work experience.
• Bachelor’s degree, or technical training, or equivalent combination of education and experience.
• Working knowledge of Active Directory and Group Policy.
• Ability to install, configure, and maintain personal computers, networks, and related hardware and software.
• Knowledge of computer and network security systems, applications, procedures, and techniques.

Responsibilities

• Provide day-to-day technical support to internal and external clients’ portable and desktop systems, software, and hardware.
• Configure, troubleshoot laptops, workstations, servers, and networks.
• Act as liaison between customers, departments, external vendors, and within the organization for problem resolution.
• Ensure all problems are resolved accurately and in a timely manner.
• Utilize advanced technical expertise for complex components supporting the business.

Skills

Active Directory

Group Policy

PC & network maintenance

Troubleshooting

Education

Bachelor’s degree or technical training or equivalent

Job description

I Am Boundless is seeking an IT Support Specialist II to provide day‑to‑day technical assistance for portable and desktop systems, software, and hardware. You will troubleshoot laptops, workstations, servers, and networks while coordinating with customers, departments, and vendors to resolve issues efficiently.

The role requires 5–7 years of related experience, a bachelor’s degree or technical training, and solid knowledge of Active Directory, Group Policy, and security practices.