IT Technician

Golden Nugget Hotel and Casino Lake Tahoe; Stateline (NV); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Multiple benefit plans

Paid Time Off

401K

Employee discounts

Opportunities for advancement

Job summary

A leading hospitality venue in Stateline, Nevada, is seeking an IT Support Tech responsible for providing first-level support for various systems including PCs and networks. This role will involve tracking user incidents, collaborating with teams to maintain documentation, and ensuring user satisfaction with technology. Candidates should have an Associate’s degree in computer technology or equivalent and strong technical skills. This position provides competitive pay and benefits in a dynamic work environment.

Qualifications

• Strong personal computing skills and basic knowledge of computer operations.
• Intermediate technical skills in troubleshooting on multiple platforms and network topologies.
• Good customer service skills and excellent communication skills.

Responsibilities

• Provide first-level support for all systems and hardware.
• Track user incidents and system downtime.
• Collaborate to maintain standard operating procedures.

Skills

Problem determination

Customer service

Technical skills

Communication skills

Organization

Education

Associate’s degree in computer technology

Job description

Overview

It is the responsibility of the IT Support Tech to work across a broad range of technologies and communicate across multiple areas of the business to support user incidents and requests, perform problem determination and resolution, and document all incidents reported. Provide first level support functions for all property systems including, but not limited to, PCs, Mobile devices, Windows, Microsoft Office, Telephony, Networks, Wireless, iSeries, and all applications including, but not limited to, PMS, CMS, SDS, Ambiance, Point of Sale, Visionary Solutions and Time and Attendance. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide first-level support for all systems, software, and hardware.
• Use problem management software to track all user incidents, requests, and system downtime.
• Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule.
• Ensure user problems and requests are completed within approved SLA’s.
• Collaborate with team members to create and maintain standard operating procedures and technical support documentation.
• Ensure all workspaces and equipment are maintained per department policy and procedures.
• Collaborate with team members to complete project work.
• Collaborate with infrastructure and operations group to ensure efficient operation of the company’s desktop computing environment.
• Maintain technology asset inventories including but not limited to PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripherals.
• Maintain knowledge of industry trends and technologies to help advance IT strategy.
• Performs any other duties as assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Strong personal computing skills recommended and basic knowledge of computer operations.
• Demonstrated intermediate-level technical skills in all platforms.
• Basic knowledge of computer operations and users’ environments.
• Intermediate-level skills related to troubleshooting on multiple platforms, problem determination, restoration techniques, related hardware and software products, and intermediate knowledge of network topologies.
• Intermediate analytical and problem-solving skills.
• Must have good customer service skills and excellent communications skills.
• Must be well organized and detail oriented and be able to perform many tasks at one time.
• Available to work in a 24-hour, 7 day a week environment.
• Minimum age requirement is 21.
• PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD

Education And/or Experience

College training equivalent to Associate’s degree in computer technology or equivalent technical training. At least one year in a technical support role preferred.

Mathematical Skills

Basic math skills.

Language Skills

Must be able to speak and understand English.

Physical Demands

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.
• Frequently stooping, reaching.

Work Environment

• Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes.
• While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
• Work with others in close spaces.
• Moderate to high noise levels.
• Walk/stand on tile/mats/carpet/cement.

Pay Range

USD $22.00 - USD $24.00 /Hr.

Tipped Position

This position does not earn tips

Benefits

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities