IT Support Specialist: Desktop & Mobile Solutions

Fortune Brands

Las Vegas (NV)

On-site

USD 40,000 - 66,000

Full time

11 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Health plans

401(k) plan

Product discounts

Flexible time off

Adoption benefits

Job summary

Fortune Brands Innovations, Inc. invites an IT Technical Support Agent to Las Vegas to support desktop hardware and software, resolve tickets, and assist with deployments. You will work with Windows 11 devices, AD, and printers/barcode devices, collaborating with Managed Services.

A minimum two years in service desk and customer service is required. The role offers a path for growth within a recognized home, security, and digital products company with comprehensive benefits and a strong emphasis

Qualifications

Minimum of Associates Degree in IT/IS related discipline.
2+ years of work experience in service desk support and desktop support.
2+ years of IT Desktop and Device problem solving experience.
2+ years of customer service experience.
Experience handling IT service desk issues, specifically around MS Windows desktops.
Experience with Microsoft Active Directory and a basic understanding of account management.
Experience with printers and barcode scan devices.
Demonstrated troubleshooting experience.
Mobile device support experience (application installation, email configuration, etc)
Computer hardware repair and restoration experience.
Ability to diagnose and work with Windows 11 operating system devices.
Experience with ITIL and the use of in-house ticketing systems.
Experience using ServiceNow or an equivalent ticketing system.
Customer service-oriented with proven experience.
Solid Communication Skills.
Plus if you're Bi-Lingual

Responsibilities

Resolve IT service desk tickets/issues in a timely matter including documenting and creating knowledge articles.
Provide support at the desktop, troubleshooting, installing hardware and mobile devices both in person and to our remote users.
Assist with IT desktop deployments and computer imaging activities.
Support our Manufacturing and Distribution IT related hardware, including handhelds, barcode readers, printers and scanners.
Work closely with our Managed Services team on Windows 11 operating system devices in diagnosing issues.
Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve.
Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members
Ability to work with IT vendors as needed, to solve problems