Field Services/Desktop Support Technician - 406382

Atrium; Las Vegas (NV); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium is seeking a Field Services/Desktop Support Technician to provide hands-on onsite IT support for laptops, desktops, printers, networking gear, and A/V systems at a Las Vegas client site. This 7-month contract requires strong Windows 11 troubleshooting, hardware break/fix, deployments, and end-user support.

The ideal candidate has 3–5+ years of desktop support, experience with ITSM, and the ability to work onsite five days per week in Las Vegas, NV.

Qualifications

• 3–5+ years of desktop support or field services experience.
• Strong Windows 11 troubleshooting skills.
• Experience to support printers and peripheral devices.
• Experience using ITSM or ticketing systems.

Responsibilities

• Provide hands-on desktop and field services support for laptops, desktops, printers, and other IT equipment.
• Troubleshoot Windows hardware, software, and connectivity issues.
• Perform break/fix, deployments, installations, and replacements.
• Configure and support devices and peripherals.
• Troubleshoot basic network and Wi‑Fi connectivity issues.
• Support conference room A/V and video conferencing equipment.
• Log and track incidents and requests in ITSM system.
• Document completed work and follow SOPs.

Skills

Windows 11 troubleshooting

Hardware troubleshooting

End-user support

ITSM/ticketing

Deployment and imaging

Network basics

Documentation skills

Onsite field services

Customer service

Education

Associate's degree or IT-related education

Tools

SCCM

IT Shop

Nexthink

Job description

Client Overview

Our client, a global technology organization, is seeking a hands-on

Client Overview

Our client, a global technology organization, is seeking a hands-on Field Services/Desktop Support Technician to support day-to-day IT operations at a client site in the Las Vegas area. This is a 7-month guaranteed contract and an excellent opportunity for a technically skilled professional with experience in desktop support, hardware troubleshooting, deployments, networking, and end-user support. Join a fast-paced technology environment where you will provide hands-on support and troubleshoot a wide variety of technical issues.

Salary/Hourly Rate

$20/hr - $25/hr (DOE)

Position Overview

The Field Services/Desktop Support Technician will provide hands‑on, onsite technical support for laptops, desktops, printers, networking equipment, A/V systems, and other IT hardware. This individual will be responsible for troubleshooting technical issues, completing break/fix requests, deploying equipment, managing support tickets, and ensuring end users receive timely and professional IT support. The ideal candidate has a strong technical support background, is comfortable troubleshooting both hardware and software issues, and enjoys working in a hands‑on environment. Candidates must be able to work onsite in the Las Vegas area five days per week.

Responsibilities Of The Field Services/Desktop Support Technician

• Provide hands‑on desktop and field services support for laptops, desktops, printers, and other IT equipment.
• Troubleshoot Windows hardware, software, and connectivity issues.
• Perform break/fix support, equipment deployments, installations, and replacements.
• Configure and support laptops, desktops, printers, handheld devices, and peripherals.
• Troubleshoot basic network and Wi‑Fi connectivity issues.
• Provide support for conference room A/V and video conferencing equipment.
• Monitor and manage incidents and service requests through ITSM/ticketing systems.
• Install, move, and replace IT equipment as needed.
• Assist with hardware inventory, asset tracking, and equipment management.
• Document completed work and elevate technical issues when necessary.
• Follow established SOPs, runbooks, and technical procedures.
• Assist with root‑cause troubleshooting and recurring technical issues.

Required Experience/Skills For The Field Services/Desktop Support Technician

• 3 - 5+ years of desktop support, field services, IT support, or related technical experience.
• Strong Windows 11 troubleshooting skills.
• Hands‑on laptop and desktop hardware troubleshooting experience.
• Experience supporting printers and peripheral devices.
• Basic networking knowledge, including Wi‑Fi, Ethernet, connectivity, and ports.
• Experience working with ITSM or ticketing systems.
• Strong hardware break/fix and deployment experience.
• Ability to follow technical documentation and established procedures.
• Excellent troubleshooting and problem‑solving abilities.
• Strong communication and customer service skills.
• Ability to work independently in a hands‑on technical environment.
• Must be available to work 100% onsite in Las Vegas, NV.

Preferred Experience/Skills For The Field Services/Desktop Support Technician

• Experience with SCCM, IT Shop, Nexthink, or similar endpoint management and support tools.
• Experience supporting Cisco video conferencing or A/V equipment.
• Familiarity with telephony support.
• Experience supporting HP or Lexmark printers.
• Exposure to data center, enterprise infrastructure, or hardware environments.
• Experience with equipment deployment, inventory, and asset management.
• Basic server, cabling, or data center support experience is a plus.

Education Requirements

• Associate's degree, technical certification, or IT-related education is preferred.

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).