IT Support Specialist II — Field & Campus Tech

Montana State University; Bozeman (MT); On-site; USD 31,684 - 33,751; Full time

Job summary

Montana State University is hiring a Computer Support Specialist II to support the College of Agriculture and Montana Agricultural Experiment Station by promoting and facilitating IT services, providing technical support for diverse programs statewide, and collaborating directly with faculty, staff, researchers, and students to troubleshoot and resolve IT issues.

The role involves supporting Windows and macOS, traveling to off-campus research centers, managing devices with Intune, JAMF, MCM, and

Qualifications

• Two years of relevant experience or education.
• Knowledge of help desk practices.
• Knowledge of IT security principles.

Responsibilities

• Troubleshoot and resolve IT issues for a range of programs statewide.
• Provide technical support for Windows and macOS, peripherals, mobile devices, and software applications.
• Collaborate with faculty, staff, researchers, and students to resolve IT issues.
• Promote and facilitate IT services across the College of Agriculture and Montana Agricultural Experiment Station.

Skills

Windows support

macOS support

Intune

JAMF

Active Directory

IT help desk

Tools

Intune

JAMF

MCM

Active Directory

Job description

Montana State University is hiring a Computer Support Specialist II to support the College of Agriculture and Montana Agricultural Experiment Station by promoting and facilitating IT services, providing technical support for diverse programs statewide, and collaborating directly with faculty, staff, researchers, and students to troubleshoot and resolve IT issues.

The role involves supporting Windows and macOS, traveling to off-campus research centers, managing devices with Intune, JAMF, MCM, and