Senior IT Support Specialist II - Windows/Linux Networking

Denali Advanced Integration, Inc.; Redmond (WA); On-site; USD 46,000 - 54,000; Full time

Job summary

3MD Inc. in Redmond, WA is seeking an IT Support Associate II to install, configure, and maintain data communication networks, operating systems, and servers in a mixed physical and virtual environment.

The role requires a degree in IT and at least five years of experience, with hands-on work on Windows Server, Active Directory, Linux, and macOS, plus strong customer service and problem-solving skills. Salary is $33.64–$38.84 per hour with full benefits; responsibilities include first-level

Qualifications

• Associate’s or Bachelor’s degree in IT or related field.
• 5 years of experience.
• Proven ability to administer, troubleshoot hardware, software, and network issues.
• Experience with Windows Server, Active Directory, macOS, and Linux.

Responsibilities

• Install, configure, and maintain desktops, enterprise network switch and routers, and other peripherals.
• Deploy, configure, and manage Windows and Linux operating systems within virtualized and physical environments.
• Configure, harden, and monitor network and system environments following SOPs and documentation.
• Maintain accurate documentation of support activities and system configurations.
• Provide first-level technical support for hardware, software, and network issues.
• Routinely tests and monitors IT system performance to ensure system security and reliability.
• Assist with onboarding/offboarding by setting up user accounts and access permissions.
• Troubleshoot and resolve issues related to operating systems, applications, and connectivity.
• Collaborate with IT and engineering team members on system upgrades and security patches.

Skills

Tech Savvy

Communicates Effectively

Customer Focus

Plans and Prioritizes

Decision Quality

Self-Development

Drives Results

Education

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field

Tools

ServiceNow

Jira

Active Directory

Windows Server

Linux

Job description

3MD Inc. in Redmond, WA is seeking an IT Support Associate II to install, configure, and maintain data communication networks, operating systems, and servers in a mixed physical and virtual environment.

The role requires a degree in IT and at least five years of experience, with hands-on work on Windows Server, Active Directory, Linux, and macOS, plus strong customer service and problem-solving skills. Salary is $33.64–$38.84 per hour with full benefits; responsibilities include first-level