IT Support Specialist II — Endpoints & AV

Wheeler Machinery Co; Salt Lake City (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

Campbell Companies is seeking a Digital Support II to provide mid-level technical support across hardware, software, and application environments. You will own moderately complex issues escalated from Digital Support I, participate in IT projects, and manage device provisioning and lifecycle activities.

The role includes on-site field support, AV system maintenance, and helping improve knowledge bases for self-service. A 2–3 year background in IT support with strong customer service is expected.

Qualifications

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field or equivalent work experience.
• 2–3 years IT support or helpdesk experience.
• Proficient with Windows 10/11 and Microsoft 365.
• Experience with device provisioning and imaging processes.

Responsibilities

• Receive, triage, and resolve Tier 2/3 incidents within SLA targets.
• Diagnose hardware, software, OS, and application issues for desktops, laptops, and peripherals.
• Escalate unresolved issues with thorough documentation.
• Configure and deploy new endpoints using Intune Autopilot and imaging procedures.
• Support AV systems and Microsoft Teams Rooms; on-site field support as needed.

Skills

Windows 10/11

Microsoft 365

Intune endpoint mgmt

ITSM ticketing

TCP/IP/DNS/DHCP/VPN

Hardware troubleshooting

Customer service

Education

Associate’s or bachelor’s degree in IT/CS

Tools

Microsoft Intune

ServiceNow

Jira

Job description

Campbell Companies is seeking a Digital Support II to provide mid-level technical support across hardware, software, and application environments. You will own moderately complex issues escalated from Digital Support I, participate in IT projects, and manage device provisioning and lifecycle activities.

The role includes on-site field support, AV system maintenance, and helping improve knowledge bases for self-service. A 2–3 year background in IT support with strong customer service is expected.