IT Support Engineer II: Endpoints, AV & Field Support

Wheeler Machinery Co.; West Valley City (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

Wheeler Machinery Co. is seeking a Digital Support II to provide mid-level technical support for Campbell Companies end-users, handling Tier 2/3 incidents across hardware, software, and applications.

You will own moderately complex issues, support device provisioning with Microsoft Intune Autopilot, participate in IT projects, and provide on-site field support at Campbell field locations as needed. The role emphasizes clear communication, documentation, and contributing to knowledge bases for

Qualifications

• Proficiency with Windows 10/11 and Microsoft 365.
• Experience using Microsoft Intune for endpoint management and provisioning.
• Familiarity with ITSM ticketing systems (ServiceNow, Jira).
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Hardware troubleshooting for desktops, laptops, printers, and peripherals.

Responsibilities

• Receive, triage, and resolve Tier 2/3 support tickets within SLA targets.
• Diagnose and resolve desktop hardware, software, OS, and application issues.
• Escalate unresolved issues with thorough documentation to higher tiers.
• Configure and deploy endpoints using Intune Autopilot and imaging procedures.
• Manage hardware refresh cycles and lifecycle activities; data migration and decommissioning.
• Participate in IT projects (hardware refreshes, office moves, M365 rollouts).
• Provide on-site AV and field support at Campbell field locations as needed.
• Communicate status updates clearly to end-users and maintain high service quality.

Skills

Windows 10/11

Microsoft 365

Intune

ITSM ticketing

Networking basics

Hardware troubleshooting

Customer service

Education

Associate/Bachelor in IT

Tools

ServiceNow

Jira

Job description

Wheeler Machinery Co. is seeking a Digital Support II to provide mid-level technical support for Campbell Companies end-users, handling Tier 2/3 incidents across hardware, software, and applications.

You will own moderately complex issues, support device provisioning with Microsoft Intune Autopilot, participate in IT projects, and provide on-site field support at Campbell field locations as needed. The role emphasizes clear communication, documentation, and contributing to knowledge bases for