IT Support Specialist I - Endpoints, Onboarding & A/V

Leavenworth; Leavenworth (KS); On-site; USD 42,000 - 66,000; Full time

Job summary

City of Leavenworth seeks an IT Specialist I to serve as the primary frontline technical support resource for all City Departments, facilities, and end users. The role covers helpdesk ticket resolution, endpoint provisioning, and basic enterprise system maintenance, including AV support for meetings.

Qualifications include a high school diploma or GED with 2 years in technical support or an associate degree in a related field with 1 year of desktop/helpdesk experience, with background checks and

Qualifications

• High school diploma or GED with 2 years in technical support, helpdesk, hardware troubleshooting, and Windows endpoint administration
• Associate degree in Computer Science, Information Systems, Network Technology or related field with 1 year of professional desktop/helpdesk experience
• Equivalent combination of vocational training, certs, and hands-on IT support experience

Responsibilities

• Provide frontline technical support to City Departments, facilities and end users
• Resolve helpdesk tickets and manage ticketing queue
• Provision endpoints and troubleshoot hardware and software issues
• Support audio/visual systems for public and administrative meetings
• Onboard/offboard users and assist with basic enterprise system maintenance

Skills

Technical support

Helpdesk

Windows admin

Endpoint troubleshooting

Education

Associate degree in CS/IS/Network Tech

Tools

Helpdesk ticketing systems

Windows endpoint management

Job description

City of Leavenworth seeks an IT Specialist I to serve as the primary frontline technical support resource for all City Departments, facilities, and end users. The role covers helpdesk ticket resolution, endpoint provisioning, and basic enterprise system maintenance, including AV support for meetings.

Qualifications include a high school diploma or GED with 2 years in technical support or an associate degree in a related field with 1 year of desktop/helpdesk experience, with background checks and