IT Specialist II

Pella Corporation; El Mirage (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Pella Corporation is seeking an IT Specialist II based in El Mirage, Arizona, responsible for supporting and maintaining technology infrastructure while contributing to internal media and AV production initiatives. The role involves providing end-user support, managing IT systems, and supporting content production.

The ideal candidate should have strong troubleshooting skills across multiple platforms, at least 2 years of IT support experience, and be able to manage priorities in a fast-paced environment.

Qualifications

• Strong troubleshooting skills across MacOS, iOS, and Windows environments.
• Basic experience with servers, virtual machines, and Microsoft technologies.
• Minimum of 2+ years of broad help desk or IT support experience.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide Tier 1 and entry-level Tier 2 support to end users.
• Support user onboarding and offboarding processes.
• Install, configure, and replace desktop and mobile devices.
• Troubleshoot hardware, software, and connectivity issues.

Skills

Troubleshooting skills

MacOS, iOS, and Windows environments

Help desk or IT support experience

Active Directory

Tools

Microsoft 365

Microsoft Entra ID

AV equipment

Job description

The IT Specialist II is responsible for supporting and maintaining technology infrastructure while contributing to internal media and audiovisual (AV) production initiatives. This role provides end-user support, manages core IT systems, and supports media production efforts including training content and internal communications such as podcasts and video production.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Service Desk

• Provide Tier 1 and entry-level Tier 2 support to end users
• Support user onboarding and offboarding processes
• Install, configure, and replace desktop, laptop, and mobile devices
• Troubleshoot hardware, software, and connectivity issues
• Perform basic administration within the Microsoft 365 environment
• Administer Microsoft Entra ID, including user accounts, permissions, MFA, and device policies
• Maintain printers, workstations, and warehouse technology systems
• Manage IT asset inventory and lifecycle tracking
• Document technical issues and resolutions

Media & AV

• Maintain documentation for media systems and processes
• Record on-site training and construction-related video content
• Operate cameras, audio, lighting, and production equipment
• Edit and produce video content for internal training and communication
• Manage media storage, backups, and production assets (e.g., cameras, Mac Studio)
• Ensure functionality and maintenance of AV equipment across multiple areas

QUALIFICATIONS

To perform this role successfully, the individual must be able to carry out each essential duty effectively. The requirements below represent the knowledge, skills, and experience needed. Reasonable accommodations may be made as required.

• Strong troubleshooting skills across MacOS, iOS, and Windows environments
• Basic experience with servers, virtual machines, and Microsoft technologies (e.g., Active Directory, Entra ID)
• Minimum of 2+ years of broad help desk or IT support experience
• Ability to manage multiple priorities in a fast-paced environment