IT Support Specialist: Campus Tech & VIP Helpdesk

Florida International University; Miami (FL); On-site; USD 40,000 - 45,000; Full time

Job summary

Florida International University in Miami seeks an IT support professional to provide customer service and technical support to the College of Business faculty, staff and students, assist with projects, and train users. You will diagnose errors, manage onsite installation and maintenance of computing devices, and support servers, enterprise software, and networked equipment.

The role requires a high school diploma or GED (or technical certification) with 2 years' experience; occasional

Qualifications

• High school diploma or GED and 2 years of experience in the field; or technical certification or associated degree.

Responsibilities

• Provide technical support during field visits or dispatches.
• Troubleshoot Windows and macOS and network devices.
• Manage asset inventory and annual inventory walks.
• Assist with major projects like software implementations.
• Create logs and track service requests with a help desk system.
• Support classrooms, conference rooms, and events.

Skills

Customer service

Technical support

Troubleshooting

Windows & macOS

Inventory management

Education

High school diploma or GED

Technical certification

Tools

Help desk software

Remote assistance tools

Job description

Florida International University in Miami seeks an IT support professional to provide customer service and technical support to the College of Business faculty, staff and students, assist with projects, and train users. You will diagnose errors, manage onsite installation and maintenance of computing devices, and support servers, enterprise software, and networked equipment.

The role requires a high school diploma or GED (or technical certification) with 2 years' experience; occasional