IT Support Specialist II — Advanced End-User Tech

City-of-Louisville,-C; Louisville (CO); On-site; USD 66,000 - 93,000; Full time

Job summary

The City of Louisville is seeking an IT Support Specialist II to provide advanced technical support for approximately 300 end users across 13 locations. You will help administer Microsoft 365, Entra ID, Intune, and Endpoint Central, oversee workstation lifecycle, and coordinate with vendors on projects.

Ideal candidates will have strong customer service, knowledge of Windows and networking, and the ability to troubleshoot complex issues with minimal supervision while contributing to IT

Qualifications

• Bachelor’s or associate degree in IT or related field.
• At least three years of end-user IT support experience.
• Strong knowledge of Windows, software, networking, and security basics.
• Experience with Microsoft 365 administration and identity management.

Responsibilities

• Provide advanced technical support for approximately 300 end users across 13 City locations.
• Administer users, devices, policies, applications, and services within Microsoft 365, Entra ID, Intune, Endpoint Central.
• Lead workstation lifecycle and replacement activities with cross-department coordination.
• Coordinate with technology vendors to troubleshoot issues and implement solutions.
• Develop and improve technical documentation and procedures.

Skills

Customer service

Windows OS

Microsoft 365

Active Directory

Endpoint management

Education

Bachelor’s or associate degree in IT

3+ years IT end-user support

Tools

Microsoft 365

Entra ID

Intune

Endpoint Central

Job description

The City of Louisville is seeking an IT Support Specialist II to provide advanced technical support for approximately 300 end users across 13 locations. You will help administer Microsoft 365, Entra ID, Intune, and Endpoint Central, oversee workstation lifecycle, and coordinate with vendors on projects.

Ideal candidates will have strong customer service, knowledge of Windows and networking, and the ability to troubleshoot complex issues with minimal supervision while contributing to IT