IT Support Specialist I - Tier 1 City Tech

City-of-Louisville,-C; Louisville (CO); On-site; USD 60,000 - 85,000; Full time

Job summary

The City of Louisville is seeking an IT Support Specialist I to provide Tier I technical support across 13 City locations for approximately 300 end users. This role involves troubleshooting hardware, software, Windows, printers, and basic connectivity, and participating in IT projects such as device deployments and cybersecurity improvements.

Candidates should have a degree or comparable IT experience, strong customer service skills, and the ability to document incidents and resolutions clearly.

Qualifications

• Degree in Computer Science, Information Technology, or related field or one year of IT experience.
• Experience troubleshooting Windows, mobile devices, peripherals, software, and MS 365.
• Familiarity with Microsoft 365 apps and basic user account administration.

Responsibilities

• Provide Tier I technical support for ~300 end users across 13 City locations.
• Troubleshoot hardware, software, Windows, printers, peripherals, and connectivity.
• Install, configure, deploy, maintain, and troubleshoot end-user devices.
• Participate in IT projects including deployments and cybersecurity improvements.
• Document incidents and resolutions in the service management system.

Skills

Customer service

Communication

Hardware knowledge

Windows

Microsoft 365

Basic networking

Cybersecurity basics

Teamwork

Organization

Education

Degree or 1 year IT experience

Tools

Microsoft 365

Active Directory

Remote support tools

Job description

The City of Louisville is seeking an IT Support Specialist I to provide Tier I technical support across 13 City locations for approximately 300 end users. This role involves troubleshooting hardware, software, Windows, printers, and basic connectivity, and participating in IT projects such as device deployments and cybersecurity improvements.

Candidates should have a degree or comparable IT experience, strong customer service skills, and the ability to document incidents and resolutions clearly.