IT Support Specialist I - Healthcare Tech, Entry-Level

Paycom - ATS; Stockton (CA); Sur place; USD 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid sick time

Paid time off

Referral program

Retirement plan

Vision insurance

Résumé du poste

PACE by IIH is seeking an Entry IT Support Specialist to assist in directing activities that provide support to the IIH mainframe computing environment, working within established guidelines and policies to ensure proper IT operations and healthcare compliance.

The role is day shift, on-site in Stockton, CA, with travel to other IIH facilities as needed. Responsibilities include first-level technical support, troubleshooting, remote diagnosis, and collaboration with higher-level teams.

Qualifications

• High School Diploma or GED required.
• IT Certification highly preferred.

Responsabilités

• Serve as the first level technical support.
• Resolves or escalates issues to second level technical support.
• Handles computer break fixes and configuration issues.
• Guides employees on technical troubleshooting.
• Solve technical issues by remote diagnosis on the phone or via internet online support in a timely manner.
• Support the Helpdesk calls and the diagnosis of equipment problems.
• Diagnose and assess hardware and software issues to identify failures.
• Attend and participate in staff meetings and committees as assigned.

Formation

High School Diploma or GED

IT Certification

Description du poste

PACE by IIH is seeking an Entry IT Support Specialist to assist in directing activities that provide support to the IIH mainframe computing environment, working within established guidelines and policies to ensure proper IT operations and healthcare compliance.

The role is day shift, on-site in Stockton, CA, with travel to other IIH facilities as needed. Responsibilities include first-level technical support, troubleshooting, remote diagnosis, and collaboration with higher-level teams.