IT Support Specialist I — Fast, User-Focused Help Desk

Sun Community Federal Credit U

El Centro (CA)

On-site

USD 34,000 - 58,000

Full time

2 days ago

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Job summary

Sun Community Federal Credit U is seeking an IT Support Specialist I to provide first-level technical support for end users in El Centro, CA. The role handles hardware, software, and network issues, documents resolutions, and helps maintain a reliable IT environment.

Strong communication and multitasking are essential for this full-time position. The candidate will install and configure systems, assist with account management, and escalate complex problems to senior staff while contributing to

Qualifications

Experience in a help desk or IT support role is preferred.
Fundamental understanding of hardware, OS, and software.
Strong communication and time management skills.

Responsibilities

Respond to user requests for technical assistance via phone, email, or in-person.
Diagnose and resolve basic hardware, software, and network issues.
Install, configure, and maintain computer systems, peripherals, and software.
Document all support activities and solutions in the ticketing system.
Assist with user account management, including password resets and access permissions.
Collaborate with senior IT staff to escalate and resolve complex problems.
Provide end-user training and guidance on IT tools and best practices.