IT Support Specialist I: Fast Help Desk & Training

Muncie Power Products; Tulsa (OK); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life & disability insurance

Prescription drug program

Telehealth

401k with match

Paid time off

Paid holidays

Wellness program

Job summary

Muncie Power Products in Tulsa, OK is seeking an IT Support Specialist responsible for administration and internal support of end-user computers, printers, mobile devices, and related equipment. You will provide prompt tier 1 and 2 tech support for customers experiencing IT application issues.

This role emphasizes documenting root cause analysis, training end users, maintaining inventory, and supporting LAN equipment. AAS in CS and strong communication are desirable; competitive benefits offered.

Qualifications

• Associate degree or equivalent in a computer science related field.
• Strong written and verbal communication skills.
• Self-motivated with a drive to succeed and adapt to changing tasks.
• Able to focus on detail and work well in a team.
• Familiarity with IT end-user support processes preferred.

Responsibilities

• Provide tier 1 and 2 IT help desk support for end users.
• Administer and support end-user devices, printers, and mobile devices.
• Document root cause analysis and maintain ticket logs for training.
• Assist with onboarding and configure hardware/software for new users.
• Support audio/video equipment and internal network cabling guidance.

Skills

Communication

Self-motivation

Adaptability

Attention to detail

Teamwork

Education

AS in CS

Job description

Muncie Power Products in Tulsa, OK is seeking an IT Support Specialist responsible for administration and internal support of end-user computers, printers, mobile devices, and related equipment. You will provide prompt tier 1 and 2 tech support for customers experiencing IT application issues.

This role emphasizes documenting root cause analysis, training end users, maintaining inventory, and supporting LAN equipment. AAS in CS and strong communication are desirable; competitive benefits offered.