IT Support Technician

Tulsa Community College; Tulsa (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

Tulsa Community College seeks a technically skilled technician to oversee and implement personal computer, terminal, and printer repair operations across campus sites. You will facilitate communications among teams and serve as a resource for technology services, ensuring timely software installations.

A+ certification and an associate degree or equivalent in IT/Networking are preferred, with willingness to substitute with relevant work experience.

Qualifications

• Associate degree or equivalent in IT/Networking; degree may be substituted with work experience.
• Experience in PC support/help desk.
• Ability to lift 50 pounds and climb a ladder 10 ft+.

Responsibilities

• Oversee PC, terminal, and printer repair operations on campus.
• Install and support institutional software.
• Coordinate communications related to technology services.
• Maintain organized work schedules per standards.
• Serve as campus liaison for equipment delivery and setup.
• Document repairs and propose improvements.
• Provide campus help desk support for hardware, software, and networking.

Skills

PC diagnostics

Windows OS

MS Office

Communication skills

Self-motivation

Physical capability

Education

Associate's degree in IT/Networking

A+ Certification

Job description

Oversee and implement personal computer, terminal, printer technology repair operations, and installations at Tulsa Community College campuses. Facilitate communications related to these operations, and serve as resource team member for technology and technology services. Provide for and oversee institutional software installation.

This is a Safety Sensitive position pursuant to Oklahoma Statute OKLA. STAT. tit. 63, § 427.8 (2020).

Conduct and complete personal computer service operations complying with the operational standards established by the Client Services Supervisor.

Maintain an organized work schedule determined by the operations standard document and the Client Services Supervisor.

Serve as the campus communication liaison regarding new and upgrade equipment delivery and setup.

Remain current with hardware and software certifications as determined by the Client Services Supervisor.

Provide support services on campuses as determined by the Client Services Supervisor.

Document repairs completely and recommend improvements to better serve the institution.

Serve as a campus help desk resource for hardware, software and networking issues.

Associate’s degree or equivalent education in Information Technology, Networking, or related area. Degree requirement may be substituted with equivalent work experience.

Personal computer support/help desk experience.

Initiative to maintain current knowledge and skills related to personal computer technology.

Ability to perform duties with limited supervision.

Strong communication skills.

Knowledge and experience in the area of personal computer diagnostics and repair.

Knowledge of personal computer operating systems and software including MS Windows, MS Office, and Professional Suite.

A+ Certification.

Ability to lift 50 pounds or more.

Ability to climb a ladder 10ft or more.