Senior IT Support Specialist - Desktop & Mobile Devices

Spokane County; Spokane (WA); On-site; USD 53,000 - 73,000; Full time

Job summary

Spokane County is seeking an IT Technical Support Specialist 2 for an in-office role in Spokane, WA. The position handles desktop, laptop, tablet, and mobile-device support in a networked environment, with responsibilities including hardware/software installation, troubleshooting, and Active Directory maintenance.

A two-year IT background and an Associate’s degree are required, plus CJIS Level 4 certification and a valid WA driver’s license.

Qualifications

• Associate's degree plus 2 years IT experience; equivalent combo may be considered.
• 2 years IT work experience with software, hardware and networks.
• Must obtain CJIS Level 4 certification.

Responsibilities

• Supports county desktops, laptops, tablets, mobile devices, and peripherals.
• Identifies hardware/software solutions and troubleshoots issues to resolution.
• Installs and configures hardware/software and deploys devices.
• Maintains Active Directory and manages device groups.
• Provides escalation support to IT staff and departments.

Skills

Windows OS expertise

Network troubleshooting

Customer communication

Problem solving

Prioritization

Education

Associate's degree in computer science or related field

CJIS Level 4 certification

Tools

Active Directory

Job description

Spokane County is seeking an IT Technical Support Specialist 2 for an in-office role in Spokane, WA. The position handles desktop, laptop, tablet, and mobile-device support in a networked environment, with responsibilities including hardware/software installation, troubleshooting, and Active Directory maintenance.

A two-year IT background and an Associate’s degree are required, plus CJIS Level 4 certification and a valid WA driver’s license.