IT Specialist I

Leavenworth; Leavenworth (KS); Presencial; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

City of Leavenworth seeks an IT Specialist I to serve as the primary frontline technical support resource for all City Departments, facilities, and end users. The role covers helpdesk ticket resolution, endpoint provisioning, and basic enterprise system maintenance, including AV support for meetings.

Qualifications include a high school diploma or GED with 2 years in technical support or an associate degree in a related field with 1 year of desktop/helpdesk experience, with background checks and

Formación

• High school diploma or GED with 2 years in technical support, helpdesk, hardware troubleshooting, and Windows endpoint administration
• Associate degree in Computer Science, Information Systems, Network Technology or related field with 1 year of professional desktop/helpdesk experience
• Equivalent combination of vocational training, certs, and hands-on IT support experience

Responsabilidades

• Provide frontline technical support to City Departments, facilities and end users
• Resolve helpdesk tickets and manage ticketing queue
• Provision endpoints and troubleshoot hardware and software issues
• Support audio/visual systems for public and administrative meetings
• Onboard/offboard users and assist with basic enterprise system maintenance

Conocimientos

Technical support

Helpdesk

Windows admin

Endpoint troubleshooting

Educación

Associate degree in CS/IS/Network Tech

Herramientas

Helpdesk ticketing systems

Windows endpoint management

Descripción del empleo

IT Specialist I: The City of Leavenworth is seeking qualified, motivated applicants to serve as the primary frontline technical support resource for all City Departments, facilities, and end users. This position is responsible for helpdesk ticket resolution, endpoint provisioning and troubleshooting, audio/visual systems support for public and administrative meetings, user onboarding/offboarding, and basic enterprise system maintenance.

MinimumQualifications: High school diploma or GED equivalent supplemented by two (2) years of hands-on experience in technical support, helpdesk ticketing, computer hardware troubleshooting, and Windows endpoint administration OR an associate degree in Computer Science, Information Systems, Network Technology or a closely related field supplemented by one (1) year of professional desktop/helpdesk support experience OR any equivalentcombination of formal vocational training, industry certifications, and direct hands-on IT support experience. Applicants must also possess a valid driver's license and must successfully pass a comprehensive background investigation, fingerprinting, and state/national security clearance to achieve and maintain CJIS/NCIC compliance.